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Salesforce AP-203 Exam Syllabus Topics:

Section	Weight	Objectives
Planning and Design	60%	- Solution Architecture 1. Implement Digital Commerce, Sales Cloud, and Salesforce Platform solutions. 2. Design solutions leveraging OmniStudio, Industries CPQ (EPC), and Industries Order Management. 3. Integrate Contract Lifecycle Management (CLM) and Document Generation. - Product Catalog Design 1. Given processes/requirements, use architectural guidelines and best practices to rationalize, model, and design a scalable product catalog. 2. Given a delivery/implementation scenario, describe the appropriate decomposition scenarios for commercial products.
Discovery	24%	- Architecture Assessment 1. Given a description of a customer's IT ecosystem, use architectural guiding principles to assess the current architecture. 2. Given a customer's business pain points, objectives, and budget, determine the KPIs that deliver a transformational implementation outcome. - Requirements Analysis 1. Given a customer scenario, map and document the business process, personas, and requirements. 2. Given the current and expected volumes of data, document and understand platform constraints and the impact on Communications Cloud. 3. Given a list of a customer's vision and goals, choose the appropriate products to use within Salesforce Communications Cloud. 4. Map current business processes, personas, and requirements, to native Communications Cloud functionality and off-platform solutions.
Delivery	16%	- Implementation 1. Support implementation teams and ensure successful project delivery. 2. Advise customers on best practices, solution architecture, and success metrics. - Validation 1. Verify solution meets business requirements and KPIs.

Section

Weight

Objectives

Planning and Design

60%

- Solution Architecture

1. Implement Digital Commerce, Sales Cloud, and Salesforce Platform solutions.
2. Design solutions leveraging OmniStudio, Industries CPQ (EPC), and Industries Order Management.
3. Integrate Contract Lifecycle Management (CLM) and Document Generation.

- Product Catalog Design

1. Given processes/requirements, use architectural guidelines and best practices to rationalize, model, and design a scalable product catalog.
2. Given a delivery/implementation scenario, describe the appropriate decomposition scenarios for commercial products.

Discovery

24%

- Architecture Assessment

1. Given a description of a customer's IT ecosystem, use architectural guiding principles to assess the current architecture.
2. Given a customer's business pain points, objectives, and budget, determine the KPIs that deliver a transformational implementation outcome.

- Requirements Analysis

1. Given a customer scenario, map and document the business process, personas, and requirements.
2. Given the current and expected volumes of data, document and understand platform constraints and the impact on Communications Cloud.
3. Given a list of a customer's vision and goals, choose the appropriate products to use within Salesforce Communications Cloud.
4. Map current business processes, personas, and requirements, to native Communications Cloud functionality and off-platform solutions.

Delivery

16%

- Implementation

1. Support implementation teams and ensure successful project delivery.
2. Advise customers on best practices, solution architecture, and success metrics.

- Validation

1. Verify solution meets business requirements and KPIs.

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Salesforce Communications Cloud Accredited Professional Sample Questions (Q36-Q41):

NEW QUESTION # 36
An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?

A. Design a contract creation and contract renewal flows
B. Design a quoting flow to negotiate price and discount approval process.
C. Design opportunity management flows and convert the opportunity to quote.
D. Design order capture and order fulfillment flows

Answer: B,C

NEW QUESTION # 37
UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?

A. Create an attribute on business internet offers and use attribute based pricing
B. Create price list per region and use context Rules to determine the correct Price List
C. Create base price list and multiple child price list per region
D. Create price list and price list entries associated with context Rules per region

Answer: D

NEW QUESTION # 38
A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.

A. By automatically queuing the fulfillment request to retry according to fallout analysis report.
B. By automatically queuing the fulfillment request to retry according to predefined retry policy.
C. By automatically balancing order processing tasks across multiple orchestration queues
D. By automatically balancing order processing tasks across multiple orchestration items

Answer: B

NEW QUESTION # 39
Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

A. Create a churn trend app from a template in CRM analytics to identify customer likely to churn
B. Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn
C. Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.
D. Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn

Answer: C

NEW QUESTION # 40
ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt?

A. Coordinate migration readiness across regions and execute migration all at once to ensure consistency
B. Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.
C. Do not migrate legacy assets and leverage external objects within salesforce to access them
D. Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.

Answer: B

NEW QUESTION # 41
......

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