GCX-AI-GPE Dumps Collection, GCX-AI-GPE New Test Camp

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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Predictive Routing (GPR) Implementation40%- Configuration and setup of GPR
- Data preparation and model training
- Testing, validation, and deployment
- Getting started and prerequisites
- Performance monitoring and reporting
Topic 2: AI Fundamentals in Genesys Cloud CX15%- AI architecture and integration within Genesys Cloud CX
- Core AI concepts for customer engagement
- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
Topic 3: Predictive Engagement (GPE) Implementation45%- Agent experience and real-time insights
- Creating and managing action maps
- Defining customer segments and engagement strategies
- Setup and configuration basics
- Optimization and continuous improvement

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q73-Q78):

NEW QUESTION # 73
Unoffered actions are actions that neither qualify nor are offered to website visitors.
Response:

Answer: A


NEW QUESTION # 74
Genesys Cloud manages customer journeys using separate platforms for Digital and Voice channels.
(True/False)
Response:

Answer: A


NEW QUESTION # 75
Predictive Routing only works for voice interactions and is not supported for digital channels.
(True/False)
Response:

Answer: A


NEW QUESTION # 76
Which two of the following are valid terminologies in the GPE system?
(Choose two)
Response:

Answer: A,C


NEW QUESTION # 77
Which of the following is an example of a supported customer journey channel in Predictive Engagement?
Response:

Answer: D


NEW QUESTION # 78
......

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