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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Understand how ITIL practices contribute to high-velocity IT- Key ITIL practices for high-velocity environments
  • 1. Business analysis
    • 2. Architecture management
      • 3. Information security management
        • 4. Service validation and testing
          • 5. Deployment management
            Understand the digital product lifecycle in terms of the ITIL operating model- Digital product lifecycle and value streams
            • 1. Operating and improving digital products
              • 2. Designing and delivering digital products
                Understand the importance of the ITIL guiding principles in a high-velocity IT environment- Applying ITIL guiding principles
                • 1. Optimize and automate
                  • 2. Focus on value
                    Understand how to contribute to achieving value with digital products- Value creation in high-velocity IT
                    • 1. Customer and stakeholder value
                      • 2. Feedback loops and continual improvement
                        Understand concepts regarding the high-velocity nature of digital enterprises- Understand the concepts of high-velocity IT
                        • 1. The characteristics of high-velocity IT
                          • 2. Digital technology and digital organizations

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                            Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q86-Q91):

                            NEW QUESTION # 86
                            What is the BEST way for a software development organization to encourage ethical behaviours?

                            Answer: B

                            Explanation:
                            Running workshops where people discuss scenarios with ethical significance is the best way to encourage ethical behaviours, as it promotes awareness, reflection, and shared understanding among staff, making ethical considerations part of everyday decision-making.


                            NEW QUESTION # 87
                            An organization wants to ensure that critical digital services can be restored following a major disruption such as a data centre loss.
                            Which practice is MOST relevant?

                            Answer: A

                            Explanation:
                            Service continuity management ensures that service availability and performance are maintained at a sufficient level in the event of a disaster. It defines recovery objectives, plans, and regular testing of recovery capability, complementing everyday availability and resilience measures.


                            NEW QUESTION # 88
                            An organization says it wants to become "high velocity," so it instructs all teams to release changes faster. As a result, failed changes increase, employees feel pressured, and customers complain about instability.
                            What is the BEST conclusion?

                            Answer: A

                            Explanation:
                            HVIT is not simply about making teams move faster. It is about achieving the right balance across objectives such as fast development, resilient operations, co-created value, valuable investments, and assured conformance. In this scenario, the organization focused narrowly on speed and ignored reliability, people impacts, and customer outcomes.


                            NEW QUESTION # 89
                            An organization wants its teams to improve continually by setting a target condition, understanding the current condition, and then running small experiments toward the target.
                            Which approach is being described?

                            Answer: A

                            Explanation:
                            Toyota Kata is a structured improvement approach based on repeated cycles of understanding the direction, grasping the current condition, establishing the next target condition, and experimenting toward it. It builds an organizational habit of scientific thinking and continual improvement rather than relying on one-off improvement projects.


                            NEW QUESTION # 90
                            Which is an example of a typical behaviour pattern for 'design thinking'?

                            Answer: C

                            Explanation:
                            Design thinking is an iterative, human-centred approach that emphasizes exploration, prototyping, and learning through feedback. Experimenting with and testing ideas is a core behaviour pattern because it enables teams to quickly validate assumptions, refine solutions, and adapt based on real user feedback and observed outcomes.


                            NEW QUESTION # 91
                            ......

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