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| Section | Weight | Objectives |
|---|---|---|
| Public Sector Solution Product Configuration | 36% | - Service Cloud and Experience Cloud setup for citizen services - Action plans, automation, and business rules implementation - Security, sharing, and compliance configuration - Configure OmniStudio components for public sector workflows |
| Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Document processing, eSignature, and reporting tools - Licensing, permitting, and inspection management - Grants management and program administration - Core architecture and data model - Employee experience and emergency response capabilities |
| Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Data management, scalability, and quality assurance - Governance and compliance considerations - Deployment methodology and change management - Solution design and requirements mapping |
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質問 # 105
A Public Sector Organization (PSO) is implementing Agentforce Public Sector. As part of this implementation, the PSO is deploying a new site to provide constituents with information about the services they provide. Constituents will be able to register and log in to this new site to access some features as well.
The PSO needs to ensure that constituents are unable to see each other by default for all sites that they configure.
What can the Technical Consultant configure to meet this requirement for the PSO?
正解：C
解説：
The organization-wide Site User Visibility setting controls whether authenticated Experience Cloud users can see other site users. Salesforce documents this configuration under Sharing Settings. When Site User Visibility is enabled, site-level configuration can allow members of the same Experience Cloud site to see one another. When it is disabled, site users are not made broadly visible through that mechanism.
Salesforce ' s security guidance specifically recommends disabling or unchecking Site User Visibility when the organization wants to prevent authenticated external users from discovering other members by default.
This setting is particularly appropriate because the requirement applies across the sites configured by the organization, rather than to one isolated page or user profile. The organization can then selectively configure visibility only where a legitimate business requirement exists. Setting the external User object default to Public Read Only would have the opposite effect because Salesforce notes that when the external default for User is Public Read Only, users can see one another regardless of site-specific visibility configuration.
Removing User object permission alone does not substitute for Experience Cloud user-sharing controls, and there is no standard Disable User Sharing control in Site Administration that replaces the organization-level Site User Visibility setting.
Study Guide References: Experience Cloud Security; Site User Visibility; Sharing Settings; External User Privacy; User Sharing.
質問 # 106
Bohabaven wants to implement the Grants Management module of Public Sector Solutions. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution. They want to ensure they comply with privacy regulations around the storage and use of constituent's data, and they are wondering how to protect against bots potentially spamming the application forms. What should the Technical Consultant suggest to Bohabaven to protect the application forms?
正解：A、D、E
解説：
This answer fits because the requirement is about the specific platform mechanism named in the option, not a nearby workaround.
The Core Concept Explained: OmniStudio separates guided interaction, data mapping, orchestration, and UI presentation. That separation is critical for high-volume public-sector intake because each asset can be tested and reused independently.
Step-by-Step Technical Analysis: Design the user journey first, then decide which OmniStudio asset owns each responsibility. OmniScript captures guided input, DataRaptors map Salesforce data, Integration Procedures orchestrate server-side work, and FlexCards expose summarized context. After assembly, validate data payloads, error handling, security, and performance with realistic application records. Use CAPTCHA for spam checking, deploy grant application OmniScripts on pages that require login, and set external organization-wide defaults for grant application objects to Private.
質問 # 107
A public sector agency recently implemented public Sector Solutions for the inspection and license renewal of food outlets in the city. The want to set up dynamic assessments where assessment questions are categorized for use in different scenarios depending on whether the outlet is take-way, dining, or a combination of both.
The categorization only applies to specific questions in the assessment.
Two which objects should they add new categories?
正解：A、B
解説：
For a public sector agency implementing dynamic assessments within Salesforce Public Sector Solutions, the appropriate categorization should be applied to the following objects:
* Assessment Question:
* The Assessment Question object is used to define individual questions that will be asked during an assessment. By adding categories to these questions, the agency can dynamically include or exclude questions based on the specific scenario (e.g., take-away, dining, or both).
* This allows for flexibility and ensures that only relevant questions are presented based on the type of food outlet being inspected.
* Assessment Indicator Definition:
* The Assessment Indicator Definition object is used to define criteria and indicators that aggregate assessment questions. Adding categories to these definitions helps in organizing and applying specific sets of questions and indicators based on the context of the assessment.
* This ensures that the assessments are dynamic and can adapt to different scenarios without requiring separate templates for each type of outlet.
By categorizing both Assessment Questions and Assessment Indicator Definitions, the agency can create a robust and flexible assessment process that adapts to various inspection contexts efficiently.
References:
* Salesforce Help: Assessment Questions
* Salesforce Help: Assessment Indicator Definition
* Salesforce Public Sector Solutions Documentation
質問 # 108
A resident in the city of Richdale has concerns about unnecessary debris from construction at a nearby residence and has filed a complaint with the city. The city uses Public Sector for LPI (Licensing, Permitting & Inspections) to manage residential construction permits.
What three recommendations should a Technical Consultant provide to the city to handle complaints from residents and tie them back to existing residential construction permits?
正解：B、C、D
解説：
Public Sector Inspection Management provides the native framework for investigating regulatory complaints through Visits, inspections, and Action Plans . Salesforce explains that agencies perform inspections both for license and permit applications and when members of the public report compliance concerns. Visit records identify the location, account, inspector, purpose, and regulatory context of an inspection.
The Visit can be created from a license or permit application and linked through its context to the applicable application, thereby preserving the connection between the investigation and the underlying construction authorization. Salesforce's current documentation explicitly supports creating Visits from application records and associating them with inspection types.
Action Plans provide the repeatable task framework used by inspectors. They contain assessment tasks, signatures, checklists, and other required inspection work so that investigators follow a standardized process.
Salesforce also documents Action Plan usage for Public Complaint investigations.
Business Rules Engine is unnecessary merely to determine whether a complaint is valid, and directly linking generic Case records is not the core LPI complaint-and-inspection architecture.
Study Guide Reference: Agentforce Public Sector - Product-Specific Systems Knowledge - Inspection Management; Public Complaints; Visits; Permit Applications; Action Plans; regulatory compliance investigations.
質問 # 109
A government agency runs various research and grant programs for scholars. They have decided to use the Individual Application object in Grants Management for Public Sector Solutions. Which Salesforce features must be enabled to support this use case?
正解：A
解説：
Person Accounts. This selection keeps the implementation declarative and within the intended Public Sector operating model.
The Core Concept Explained: Grants Management is lifecycle-based. Funding programs, requests, applications, reviews, awards, disbursements, and closeout activities must remain connected for transparency and auditability.
Step-by-Step Technical Analysis: Map the grant lifecycle before selecting tools: plan the funding program, engage applicants, capture applications, review eligibility, award funds, manage disbursements, and close out. Tie the configuration to the funding, application, and compliance records so reviewers can explain decisions and audit money movement. Enable Person Accounts to support individual applicants in the Public Sector data model.
Why the Incorrect Options Are Wrong: A adds a custom build path and increases lifecycle, security, and upgrade effort when a packaged or declarative capability already supports the requirement. B may look related, but it does not place the logic in the correct declarative Public Sector or OmniStudio configuration layer. D may look related, but it does not place the logic in the correct declarative Public Sector or OmniStudio configuration layer.
質問 # 110
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