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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Inventory and Order Management | 10% | - Given a scenario, determine the appropriate settings for product item tracking - Distinguish between product items, product item transactions, and product requests - Explain the inventory and order management process |
| Topic 2: Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
| Topic 3: Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
| Topic 4: Asset and Maintenance Management | 5% | - Explain how maintenance plans and maintenance rules are used - Given a scenario, determine the appropriate asset management setup |
| Topic 5: Managing Scheduling and Dispatch | 28% | - Explain the difference between global, local, and emergency scheduling - Determine the appropriate optimization rules and service objectives for a scenario - Demonstrate how to use the dispatcher console - Given a scenario, determine the appropriate dispatch and scheduling settings - Explain the usage of complex work and work capacity |
| Topic 6: Managing Resources | 16% | - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) - Explain the relationships between service territories, operating hours, and shifts - Demonstrate how to use time off to manage resource availability |
| Topic 7: Managing Work Orders | 23% | - Explain the work order lifecycle and applicable statuses - Given a scenario, configure work order processes, parameters, and field settings - Distinguish between work order line item types and their usage - Apply the appropriate product and price book configurations for a scenario |
| Topic 8: Field Service Mobile App | 10% | - Given a scenario, determine the appropriate configuration for the Field Service mobile app - Explain how to use the Field Service mobile app to perform field service tasks - Demonstrate how to configure offline data and push notifications |
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NEW QUESTION # 79
Which fields on Service Appointments help ensure that they are completed within the agreed upon Service Level Agreement (SLA) with Universal Containers' customers?
Answer: D
Explanation:
Earliest Start Permitted and Due Date is the appropriate Field Service design. These fields define the internal scheduling window that represents when the appointment may begin and the latest time by which it should be completed. They are the Service Appointment fields most directly aligned with SLA constraints.
Operationally, the goal is to preserve schedule integrity while minimizing manual intervention. Field Service should be allowed to use the standard scheduling engine wherever possible so that resource availability, travel, appointment constraints, priorities, and territory context remain consistent across manual and automated scheduling actions.
The alternatives address different parts of the Field Service model. Scheduled Start/End are scheduling outcomes, Actual Start/End record execution, and Arrival Windows are customer-facing arrival expectations rather than the core SLA boundaries.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Scheduling and Optimization - Service Appointment constraints; Earliest Start Permitted; Due Date.
NEW QUESTION # 80
Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has asked that once a technician has serviced a customer, they continue to service that customer when possible.
What should the consultant recommend to meet this requirement?
Answer: B
Explanation:
This option should be recommended to meetthis requirement, as it allows specifying which service resources are preferred by customers or accounts when scheduling service appointments. References:https://help.
salesforce.com/s/articleView?id=sf.fs_resource_preferences.htm&type=5
NEW QUESTION # 81
Which Work Rule shoulda Salesforce Field Service Consultant use to assign Service Resources based on related object records?
Answer: D
Explanation:
This work rule should be used to assign service resourcesbased on related object records, such as accounts or assets, by matching field values between objects. References:https://help.salesforce.com/s/articleView?id=sf.
fs_work_rules_match_field.htm&type=5
NEW QUESTION # 82
Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full-time employees.
How can geolocation tracking for contractors be disabled?
Answer: C
Explanation:
The Exclude Technician from Geolocation Tracking permission allows disabling geolocation tracking for specific service resources by assigning them a permission set with this permission. Setting the Geolocation Update Frequency field tozero for contractors would not disable geolocation tracking, but would make it update less frequently. Unchecking the Geocoding field on the Contractor's profile or the Collect Service Resource Geolocation History field in Field Service Mobile Settings would not affect geolocation tracking, as these are not related settings. References: https://help.salesforce.com/s/articleView?id=sf.
fs_geolocation_tracking_permissions.htm&type=5https://help.salesforce.com/s/articleView?id=sf.
fs_geolocation_tracking_settings.htm&type=5
NEW QUESTION # 83
Service resources at Universal Containers (UC) frequently work in more than one service territory.
The current scheduling policy looks only at primary territory. While UC still wants the optimizer to use the service resource's primary territory when scheduling, UC also wants the scheduling policy to look at the resource''s secondary service territories.
Which two scheduling policy changes should a Consultant recommend?
Choose 2 answers
Answer: B,C
Explanation:
Working Location Enable Primary is a setting on the Working Territories work rule that defines whether resources should be matched with service appointments based on their primary territory only or any territory they belong to[186]. Match Territory is a work rule that defines whether resources shouldbe matched with service appointments based on their territories[187]. Selecting Working Location Enable Primary on the Working Territories Work Rule and including the Match Territory Work Rule would allow Universal Containers' scheduling policy to look atboth primary and secondary service territories by enabling matching resources with service appointments based on any territory they belong to and prioritizing matching resources with service appointments based on their territories. Removing the Match Territory Work Rule would not allow Universal Containers' scheduling policy to look at both primary and secondary service territories because it would disable matching resources with service appointments based on their territories. Deselecting Working LocationEnable Primary on the Working Territories Work Rule would not affect Universal Containers' scheduling policy because it is already deselected by default. References: https://help.salesforce.
com/s/articleView?id=sf.fs_scheduling_policies_work_rules_working_territories.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.fs_scheduling_policies_work_rules_match_territory.htm&type=5
NEW QUESTION # 84
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