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Salesforce EX-Con-101 Exam Syllabus Topics:

Section	Objectives
Topic 1: Security and Access	- Sharing models and data visibility - User authentication and login methods - Profiles, permission sets, and roles in Experience Cloud
Topic 2: Analytics and Optimization	- Experience Cloud reporting and dashboards - Adoption and performance metrics
Topic 3: Experience Cloud Fundamentals	- Experience Cloud licensing and capabilities - Use cases and business value of Experience Cloud
Topic 4: Experience Site Configuration	- Navigation and structure configuration - Site creation and setup - Templates and branding
Topic 5: Collaboration and Engagement	- Chatter and community engagement features - Case management in Experience Cloud
Topic 6: Experience Personalization	- Audience targeting and segmentation - Content personalization strategies - Salesforce CMS integration

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Salesforce Certified Experience Cloud Consultant Sample Questions (Q33-Q38):

NEW QUESTION # 33
Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC thatwould allow them to start working with the UC Support team in resolving low-severity B2C customer issues.
How should UC use Experience Cloud to accomplish this goal?

A. Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees.
B. Create a single digital experience for B2C customers, B2B customers, and employees.
C. Create a digital experience for B2C customers and B2B customers, and use the internalCRM app for employees.
D. Create a digital experience for B2C customer and employees, and another one for B2B customers and employees.

Answer: D

Explanation:
UC should create two separate digital experiences for its different customer segments and employees. This will allow UC to provide different features, content, and branding for each experience, as well as control the access and visibility of records. For example, UC can create a customer service site for B2C customers and employees, where they can view and create cases, access knowledge articles, and chat with agents. UC can also create a partner portal for B2B customers and employees, where they can view and update billing information, access contracts, and work on low-severity B2C customer issues.

NEW QUESTION # 34
Universal Containers (UC) wants to build a product registrationsite to allow guest users to register a product.
The
functionality will involve a multi-step flow.
How should UC enable the guest user to run the flow?

A. Convert multi-step flow into individual flows and give the guest user access to each flow separately.
B. Set the "Enable Lightning Flows for Guest User" toggle option to ON in Setup.
C. Save theflow with the "System Context Without Sharing-Access All Data" option.
D. Assign a single screen to multi-step flow and give the guest user access via page layout.

Answer: B

Explanation:
To enable the guest user to run the flow, UC should set the "Enable Lightning Flows for Guest User" toggle option to ON in Setup. A flow is a tool that allows you to automate business processes by guiding users through screens andperforming actions based on their inputs. A guest user is a user whoaccesses your Experience Cloud site without logging in or registering. To allow guest users to run flows on your site, you need to enable the "Enable Lightning Flows for Guest User" option in Setup, which gives guest users access to run flows that are embedded in Lightning pages or Visualforce pages.

NEW QUESTION # 35
Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UChas decided to use Customer Service template for the experience and Customer Community Plus license for the customers.
Which limitation could cause a potential issue for UC?

A. Customer Community Plus license allows only up to 2 million users per org.
B. Customer Service template does not allow downloading documents out-of-the-box.
C. Customer Community Plus license does not allow access to custom objects.
D. Customer Service template does not allow record pages for custom objects out-of-the-box.

Answer: A

Explanation:
Customer Community Plus licenses have a limit of 2 million users per org, which could be a potential issue for UC if they have a large global customer base that exceeds this limit. The other options are not limitations of the Customer Servicetemplate or the Customer Community Plus license.

NEW QUESTION # 36
Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system.
Sometimes, third-party agents have to create cases on behalf of UMS customers.
Which user licenses should the implementation practitioner recommend for third-party staff?

A. Customer Community Plus
B. Customer Identity
C. Partner Community
D. Customer Community

Answer: C

Explanation:
This license type allows third-party staff to access cases, leads, opportunities, contracts, and custom objects on behalf of UMS customers. Partner Community users can also create cases from questions, escalate questions to cases, and view Knowledge articles. Partner Community users cannot access quotes or reports and dashboards.

NEW QUESTION # 37
What are two ways a question can be escalated to a case?
Choose 2 answers

A. Automatically via Case Assignment Rules
B. Automatically via process Builder by meeting specified criteria
C. Manually by users commenting ''Escalate''
D. Manually by a moderator selecting ''Escalate to Case'' in the Feed

Answer: B,D

Explanation:
A question can be escalated to a case in two ways:
* Manually by a moderator selecting ''Escalate to Case'' in the Feed. A moderator is a user who has permission to manage content on your site. A moderator can escalate a question to a case by clicking on the ''Escalate to Case'' action in the Feed menu of the question post.
* Automatically via process Builder by meeting specified criteria. Process Builder is a tool that allows you to automate business processes based on criteria and actions. You can use Process Builder to create a process that escalates a question to a case when certain criteria are met, such as number of comments, number of likes, or time elapsed.

NEW QUESTION # 38
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