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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Topic 2: Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
| Topic 3: Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Topic 4: Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Topic 5: Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Topic 6: Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Topic 7: Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Topic 8: Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
| Topic 9: Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
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NEW QUESTION # 51
Which of the following features in SAP Field Service Management can be supported by artificial intelligence?
There are three correct answers.
Answer: B,C,D
NEW QUESTION # 52
How do validated partners qualify for expert status?
There are three correct answers.
Answer: A,B,D
NEW QUESTION # 53
Customer use self-service through the portal and the chat assistant.
Choose the correct answer.
Answer: A
NEW QUESTION # 54
Which aspects are included in the core components of the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.
Answer: B,D,E
NEW QUESTION # 55
What are the characteristics of a system with a clean core? (Choose the correct features) There are three correct answers.
Answer: B,C,D
NEW QUESTION # 56
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