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Microsoft MB-240 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Schedule and Dispatch Work20%- Resource scheduling
  • 1. Use schedule board
    • 2. Optimize scheduling and routing
      Topic 2: Configure Dynamics 365 Field Service20%- Configure Field Service settings
      • 1. Configure organizational units and resources
        • 2. Set up Field Service parameters
          Topic 3: Field Service Mobile and Customer Experience20%- Customer engagement
          • 1. Customer communication workflows
            • 2. Service feedback management
              - Mobile app configuration
              • 1. Enable offline capabilities
                • 2. Configure Field Service mobile app
                  Topic 4: Manage Inventory and Assets15%- Inventory management
                  • 1. Track customer assets
                    • 2. Manage products and stock
                      Topic 5: Work Order Management25%- Manage work orders lifecycle
                      • 1. Create and manage work orders
                        • 2. Manage incidents and service tasks

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                          Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q103-Q108):

                          NEW QUESTION # 103
                          You need to create a purchase order for a thermal overload cooling fan for a refrigeration unit on the shop floor.
                          After creating a purchase order, what are the five steps, in sequence, for completing the order and receivingthe products? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

                          Answer:

                          Explanation:

                          Explanation:


                          NEW QUESTION # 104
                          DRAG DROP
                          You are a new Dynamics 365 for Field Service Administrator for a manufacturing firm.
                          Your manager has asked you to configure the system to enable scheduling for maintenance of equipment at customer sites. It is against company policy to dispatch resources to sites with known issues such as credit or safety holds. Many site visits may require more than one technician to be sent for the repair.
                          Which resource scheduling component should be used for each task? To answer, drag the appropriate resource scheduling component to the appropriate task.
                          Each resource scheduling component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
                          NOTE: Each correct selection is worth one point.
                          Select and Place:

                          Answer:

                          Explanation:

                          Section: Schedule and dispatch work orders


                          NEW QUESTION # 105
                          Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
                          After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
                          You are implementing Microsoft Dynamics 365 Field Service for a health care institution. Each day, the institution receives a large number of appointment requests for pediatricians.
                          You have the following requirements:
                          - create a daily schedule for pediatricians with a frequency of 30
                          minutes for each slot.
                          - provide a full-day schedule with start times and end times.
                          Solution: You create a fulfillment preference with interval details with a duration of 30 minutes for the whole day, associate it to a requirement, and then book the requirement with the schedule assistant.
                          Does this meet the goal?

                          Answer: A


                          NEW QUESTION # 106
                          A dispatcher needs help managing work hours calendar for requirements.
                          You have the following requirements:
                          * Add the upcoming holiday calendar for upcoming requirements.
                          * Add one break time between the shift for 30 mins.
                          You need to select the correct areas in the image to configure the requirements.
                          Which two areas should you select? To answer, select the appropriate areas in the answer area.
                          NOTE: Each correct selection is worth one point.

                          Answer:

                          Explanation:

                          Explanation:


                          NEW QUESTION # 107
                          Your company uses Dynamics 365 for Field Service.
                          The company's inventory clerk goes to the bin location for electrical switches and discovers there are none in stock. However, the Field Service Inventory shows a quantity of one.
                          In which order should the required fields be entered to adjust the inventory to the correct amount? To answer, move the three appropriate actions from the list of actions to the answer area and arrange them in the correct order.

                          Answer:

                          Explanation:

                          1 - Prouct
                          2 - Unit
                          3 - Quantity


                          NEW QUESTION # 108
                          ......

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