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ITIL is a globally recognized framework for IT service management. It is widely used by companies and organizations to manage their IT services efficiently and effectively. ITIL 4 is the latest version of this framework, and it offers a comprehensive approach to IT service management. The ITIL 4 Foundation Exam is the entry-level certification exam for IT professionals who want to learn about ITIL 4 and become certified in the framework.
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ITIL 4 Foundation certification exam is designed to equip participants with the knowledge and skills to manage IT services effectively, thereby improving the overall performance of their organization. ITIL 4 Foundation Exam certification is also beneficial for professionals who want to enhance their career prospects in the ITSM field. The ITIL 4 Foundation certification is a prerequisite for higher-level ITIL 4 certifications, such as the ITIL 4 Managing Professional and ITIL 4 Strategic Leader certifications.
ITIL 4 Foundation Exam Sample Questions (Q33-Q38):
NEW QUESTION # 33
Which is the FIRST action when optimizing a service?
- A. Understand the organizational context
- B. Implement the improvement
- C. Agree the future state
- D. Assess the current state
Answer: A
Explanation:
There are many ways in which practices and services can be optimized. Regardless of the specific techniques, the path to optimization follows these high-level steps:
Understand and agree the context in which the proposed optimization exists Assess the current state of the proposed optimization Agree what the future state and priorities of the organization should be, focusing on simplification and value Ensure the optimization has the appropriate level of stakeholder engagement and commitment Execute the improvements in an iterative way Continually monitor the impact of optimization
https://www.bmc.com/blogs/itil-guiding-principles/
NEW QUESTION # 34
Identify the missing word(s) in the following sentence.
The purpose of the problem management practice is to reduce me likelihood and impact of incidents by identifying actual and potential causes of incidents and managing [p] and known errors.
- A. changes
- B. events
- C. workarounds
- D. configuration items
Answer: C
Explanation:
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors1. Workarounds are temporary solutions that reduce or eliminate the impact of an incident or problem for which a full resolution is not yet available2. Known errors are problems that have a documented root cause and a workaround3. Reference: ITIL Foundation - ITIL 4 Edition, page 15; ITIL 4 - A Pocket Guide, page 35; ITIL 4 Practice Guide: Problem Management, page 7.
NEW QUESTION # 35
Which TWO BEST describe the guiding principles?
Short term
Standards
Recommendations
Long-term
- A. 2 and 3
- B. 1 and 2
- C. 3 and 4
- D. 1 and 4
Answer: C
Explanation:
A guiding principle is a recommendation that provides universal and enduring guidance to an organization, which applies in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure.
https://www.bmc.com/blogs/itil-guiding-principles/#:~:text=A%20guiding%20principle%20is%20a,of%20work%2C%20or%20management%20structure.
NEW QUESTION # 36
Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.
- A. relationships with suppliers
- B. authorization of changes
- C. configuration of services
- D. skills of people
Answer: C
NEW QUESTION # 37
Which service transition process provides guidance about converting data into information?
- A. Knowledge management
- B. Change evaluation
D18912E1457D5D1DDCBD40AB3BF70D5D - C. Service asset and configuration management
- D. Service validation and testing
Answer: A
NEW QUESTION # 38
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