100% Pass Quiz Oracle - 1Z0-1064-26 - Oracle Fusion Service 2026 Implementation Professional Perfect Valid Test Forum

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Productivity and Contact Center Tools	- Agent productivity tools 1. Hotkeys and shortcuts 2. Dashboards and analytics 3. SmartText configuration
Topic 2: Data Migration and Integration	- Data import/export 1. FBDI import 2. Import Management tool
Topic 3: Redwood UX and AI Features	- AI capabilities 1. Knowledge recommendations 2. SR classification AI - Redwood interface configuration 1. Workflow implementation platform 2. Activities timeline
Topic 4: Managing and Extending Service Requests	- Service Request configuration and lifecycle management 1. User and role management 2. SR outcomes and resolutions 3. Service catalog and category hierarchy 4. Scheduled processes and automation 5. Profile options and system configuration - Application Composer extensions 1. Custom objects and fields 2. Groovy scripting for business logic 3. Object workflows
Topic 5: Work Assignment and Routing	- Queues and assignment rules 1. Queue configuration 2. Assignment rules based on SR attributes 3. Agent capacity and availability - Omnichannel routing 1. Cross-channel workload distribution 2. Work starvation prevention
Topic 6: Digital Customer Service and Chat	- Chatbot and automation 1. Virtual assistant configuration - Digital Customer Service (DCS) 1. Embedding Fusion Service in external apps 2. UI themes and branding
Topic 7: Computer Telephony Integration (CTI)	- Telephony integration setup 1. Redwood CTI toolbar setup 2. Call flows configuration 3. Screen pop functionality
Topic 8: Notifications, Emails, and Interactions	- Notifications and collaboration 1. In-app notifications 2. Internal collaboration tools - Email processing 1. Inbound/outbound email channels 2. Email templates and interaction tracking
Topic 9: Customer Entitlements and Action Plans	- Action Plans 1. Execution within service requests 2. Action plan templates - Entitlements and SLAs 1. Milestones and operating calendars 2. Notifications and performance tracking 3. Coverage and service tiers

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q52-Q57):

NEW QUESTION # 52
Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

A. Validate that Allow Duplicate is selected on the product item.
B. Verify that Root Catalog is selected on the product groups.
C. Validate that the product item is active and published.
D. Verify that Eligible for Service is selected on the product item.

Answer: C

NEW QUESTION # 53
You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: nnn-test.fa.extservice.incoming.2@oracle.com. {# #SR0000003056# #}" Which statement is true?

A. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
B. You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
C. You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
D. You have to edit the e-mail template and add HTML code to customize the standard text section.

Answer: B

NEW QUESTION # 54
Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?

A. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
B. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.
C. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.
D. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.

Answer: B

NEW QUESTION # 55
Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A. Roles and privileges
B. Themes
C. Exports
D. Object workflow
E. Reports
F. Fields
G. Objects
H. Icons

Answer: C,E,F,G

NEW QUESTION # 56
Which two statements are true regarding the Audit History tab of a Service Request?

A. It allows users to save searches for later reuse.
B. It is enabled by default.
C. It is searchable by date range, username, event type, event severity, and event duration.
D. It is available only to authorized administrators.
E. It is exportable to Excel.

Answer: A,B

NEW QUESTION # 57
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