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Microsoft MB-280 Exam Syllabus Topics:

SectionObjectives
Configure Dynamics 365 Customer Experience applications- Customize user experience
  • 1. Command bar customization
    • 2. Business rules and business process flows
      - Configure model-driven apps
      • 1. App navigation and sitemap configuration
        • 2. Forms, views, and dashboards customization
          Manage Dataverse and customer data- Dataverse data model
          • 1. Columns and data types
            • 2. Tables and relationships
              - Data management
              • 1. Data import and export
                • 2. Duplicate detection and data quality
                  Configure automation and integrations- Power Platform automation
                  • 1. Business process automation scenarios
                    • 2. Power Automate flows for Dynamics 365
                      - Integration scenarios
                      • 1. Plugin and extension overview
                        • 2. Integration with other Dynamics 365 apps
                          Implement security and governance- Field and record security
                          • 1. Access control and sharing rules
                            • 2. Field-level security profiles
                              - Security model
                              • 1. Security roles and privileges
                                • 2. Business units and teams

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                                  Microsoft Dynamics 365 Customer Experience Analyst MB-280 Prüfungsfragen mit Lösungen (Q80-Q85):

                                  80. Frage
                                  Your organization recently implemented Dynamics 365 Sales. Sales representatives report that duplicate leads are being added, making it difficult to know which record to update.
                                  The sales representatives still need the ability to add duplicate records when necessary, but want a simple way to receive a warning when a potential duplicate is being entered.
                                  What should you do?

                                  Antwort: D


                                  81. Frage
                                  The remote sales workforce of your organization has been using the integrated Teams chat to collaborate internally. To save time, you indicate to the sales leader that suggested contacts can be displayed when a seller starts a new connected chat.
                                  The sales leader asked you to configure the ability to use suggested contacts.
                                  Which three users can you use as a rule for suggesting contacts? Each correct answer presents a complete solution. Choose three.
                                  NOTE: Each correct selection is worth one point.

                                  Antwort: A,B,E

                                  Begründung:
                                  * Manager on System User Record:
                                  * Suggested contacts in Teams can include users directly linked to the individual starting the chat.
                                  The manager assigned on the user's system record can be a suggested contact, as this is a common relationship that suggests frequent communication.
                                  * Record Owner of the Initiating Record:
                                  * The owner of the record being discussed or acted upon is also likely to be a suggested contact.
                                  This is because the owner has primary responsibility for the record and would commonly need to be consulted or informed about actions related to it.
                                  * Created By of the Initiating Record:
                                  * If the user is the Created By for a record, they are associated with its initial setup or creation. As a result, they may be suggested when actions on that record are taken since they are familiar with its origins.
                                  Reference: Microsoft Documentation - Configure Suggested Contacts for Dynamics 365 and Teams These selections align with the rules typically used for suggesting contacts in integrated Teams chats, ensuring relevant parties are automatically suggested based on record associations and user relationships.


                                  82. Frage
                                  A battery manufacturer wants to sell their batteries in boxes of 12 and cases of 24 boxes. You need to set up a unit group so that the manufacturer can sell different quantities. What should you create first?

                                  Antwort: A

                                  Begründung:
                                  * In Dynamics 365 Sales, when setting up a unit group, you must first define the base unit. This is the fundamental unit of measurement for a product and serves as the foundation for defining related units within the group.
                                  * For the battery manufacturer, defining a base unit (such as a single battery) is necessary before configuring related units for boxes of 12 and cases of 24 boxes, as these will be multiples or related units derived from the base unit.


                                  83. Frage
                                  BDM1 has returned from vacation and needs to catch up on their scheduled tasks and activities.
                                  Which two items can BMD1 select to see a reminder card for the meeting BDM2 scheduled in the assistant? To answer, select the appropriate options in the answer area.
                                  NOTE: Each correct selection is worth one point.

                                  Antwort:

                                  Begründung:


                                  84. Frage
                                  You are the Dynamics 365 administrator for a group of financial advisors.
                                  Advisors must use one business process flow to guide them through the standard lead to invoice process.
                                  Each table has the following number of stages and steps:

                                  You need to modify the business process flow to make it valid. What should you reduce?

                                  Antwort: A

                                  Begründung:
                                  * In Dynamics 365, business process flows are limited to 30 stages across all entities within a single process. Since each entity here (Lead, Opportunity, Quote, Order, Invoice) has 10 stages, the total would be 50 stages, exceeding the limit.
                                  * To meet the requirements, you need to reduce the total number of stages to comply with this limitation. Reducing the total number of steps per stage, tables, or steps won't directly address the stage limit issue.


                                  85. Frage
                                  ......

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