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ShikenPASSを通してCisco 500-442試験に合格することがやすくて、Cisco 500-442試験をはじめて受ける方はShikenPASSの商品を選んで無料なサンプル（例年の試験問題集と解析）をダウンロードしてから、楽に試験の現場の雰囲気を体験することができます。オンラインにいろいろなCisco 500-442試験集があるですけれども、弊社の商品は一番高品質で低価額で、試験の問題が絶えず切れない更新でテストの内容ともっとも真実と近づいてお客様の合格が保証いたします。それほかに、弊社の商品を選んで、勉強の時間も長くではありません。できるだけ早くCisco 500-442認定試験「Administering Cisco Contact Center Enterprise」を通ろう。
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Overview | 20% | - Describe CCE components and architecture - Describe access tools - Understand Contact Center basics - Explain call flow |
| Topic 2: Basic Calls and Agent settings | 20% | - Configure basic call treatment - Configure basic agent functionality - Build basic ICM scripts - Deploy basic call settings |
| Topic 3: Advanced Configuration | 20% | - Implement VXML applications - Configure RONA support - Configure roles and departments |
| Topic 4: Advanced Features | 10% | - Understand CCE features beyond default |
| Topic 5: Reporting | 10% | - Utilize CUIC |
| Topic 6: Configuration and Implementation | 20% | - Utilize Finesse administration tool - Implement precision routing - Configure agent teams and supervisors |
500-442試験のShikenPASS教材は専門家によって編集され、経験豊富な専門家によって承認されています。これらは、合格試験の論文と業界で人気の傾向に従って改訂および更新されます。 500-442試験トレントの言語は理解しやすいものであり、500-442試験問題はどの学習者にも適しています。 500-442学習教材の内容は習得しやすく、重要な情報を簡素化しました。 500-442テストの質問は、最新かつ有効な質問と回答を伝えるため、Administering Cisco Contact Center Enterprise学習がリラックスして効率的になります。
質問 # 29
Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)
正解：B、C
解説：
Cisco CVP plays audio media files to callers during IVR interactions. These files must conform to specific technical specifications to be supported by CVP and properly rendered by the VVB or VXML gateway.
Why the Correct Answer is Right: B is correct because CVP supports G.711 mu-law (North America/Japan) and G.711 a-law (Europe/international) encoding for audio files. These are the two standard PCM codec variants used in telephony audio, documented in the Cisco CVP Administration Guide. E is correct because the required audio file format for CVP media files is WAV (.wav). The file must be in a specific WAV format (8kHz, 8-bit, mono) to be properly played by the IVR system.
Why Each Incorrect Answer is Wrong: A is wrong because MP3 format is not supported by Cisco CVP for media files-MP3 uses lossy compression incompatible with CVP's media rendering requirements. C is wrong because while G.729 is a valid VoIP codec for call compression, CVP media files must be in G.711 format. D is wrong because the maximum media file size of 40 MB is not a documented official CVP constraint.
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質問 # 30
Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)
正解：A、E
解説：
In Cisco Contact Center Enterprise (CCE), the Web Administration tool provides a user-friendly interface for configuring various aspects of the contact center. The two configuration objects that can be managed using this tool are:A.Dialed Numbers:The Web Administration tool allows administrators to configure dialed numbers, which are essential for call routing and management within the contact center.B.Agents:The tool also enables the configuration of agent profiles, including their skills, availability, and other relevant settings critical for efficient call distribution and management.References:Cisco's official documentation on the Web Administration tool for CCE outlines the capabilities and configuration options available, including managing dialed numbers and agent settings.
質問 # 31
Which server holds the .wav files on a UCCE environment?
正解：C
解説：
In Cisco UCCE, audio prompts (.wav files) that are played to callers during IVR interactions need to be stored on a dedicated server accessible by the VVB or VXML Gateway when rendering VXML applications.
Why the Correct Answer is Right: D is correct. The Media Server is dedicated to hosting audio prompt files (.
wav format) in a UCCE deployment. The VVB or IOS VXML Gateway fetches these files via HTTP during call treatment. The Media Server is typically a standard web server (IIS or Apache) configured to serve audio files to the IVR components, as documented in the Cisco CVP SRND.
Why Each Incorrect Answer is Wrong: A is wrong because the VXML Gateway (VXMLGW) renders VXML applications and handles TTS/ASR requests but does not store .wav files-it retrieves them from the Media Server. B is wrong because the CVP Reporting Server stores call reporting data and logs-it does not host audio media files. C is wrong because the ICM Router processes routing logic and maintains call state-it has no role in audio file storage or delivery.
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質問 # 32
Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)
正解：A、B
質問 # 33
Which .bat file displays the status of the VXML server and the applications running?
正解：A
解説：
Cisco CVP VXML Server management includes several batch (.bat) utility scripts that administrators use to manage applications and check system status. These scripts are part of the standard CVP server management toolkit.
Why the Correct Answer is Right: B is correct. Status.bat (shown as 'Stalus.bat' in the question-likely a typo in the source document) is the batch file used to check the status of the VXML Server and display information about the applications currently deployed and running on it. This utility is part of the standard CVP VXML Server management tools documented in the Cisco CVP Administration Guide.
Why Each Incorrect Answer is Wrong: A is wrong because ResumeApp.bat is used to resume a VXML application that has been suspended-it is an application control script, not a status display script. C is wrong because Update.bat is used to update deployed applications on the VXML Server, not to display status information. D is wrong because Deploy.bat is used to deploy new VXML applications to the server-it is a deployment tool, not a status reporting utility.
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質問 # 34
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