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Salesforce EX-Con-101 Exam Syllabus Topics:

Section	Objectives
Analytics and Optimization	- Adoption and performance metrics - Experience Cloud reporting and dashboards
Experience Cloud Fundamentals	- Use cases and business value of Experience Cloud - Experience Cloud licensing and capabilities
Experience Personalization	- Content personalization strategies - Audience targeting and segmentation - Salesforce CMS integration
Security and Access	- Profiles, permission sets, and roles in Experience Cloud - Sharing models and data visibility - User authentication and login methods
Experience Site Configuration	- Site creation and setup - Templates and branding - Navigation and structure configuration
Collaboration and Engagement	- Case management in Experience Cloud - Chatter and community engagement features

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Salesforce Certified Experience Cloud Consultant Sample Questions (Q160-Q165):

NEW QUESTION # 160
Universal Containers (CU) is looking to create a site that supports channel sales, leads distribution, and deal registration.
Which template should UC select?

A. Build Your Own
B. Partner Central
C. Customer Account Portal
D. Help Center

Answer: B

Explanation:
Partner Central is a template that is designed for creating asite that supports channel sales, lead distribution, and deal registration. The template includes features such as partner recruitment, onboarding, training, co- selling, lead management, opportunity management, and deal registration.

NEW QUESTION # 161
Zephynus Relocation (ZRS) plans to launch a public site. ZRS would like toleverage a topic catalog so that site users can see all the organized topics in one place and easily navigate to any topic or subtopic.
Which step is required to set up a topic catalog?

A. Enable Topic Hierarchy and create at least one topic with two subtopics.
B. Create at least one topic and add the More Topics,,,, ;link editing the navigation menu.
C. Create at least one topic along with its subtopic.
D. Create at least one subtopic and add the More Topic ink link when editing the navigation menu.

Answer: A

Explanation:
To set up a topic catalog, the step that is required is to enable Topic Hierarchy and create at least one topic with two subtopics. A topic catalog is a feature that allows you to display all the topics and subtopics on your Experience Cloud site in a hierarchical structure. Users can see the topic catalog by clicking the More Topics link on the navigation menu. To use the topic catalog, you need to enable Topic Hierarchy, which allows you to create topics and subtopics up to three levels deep. You also need to create at least one topic with two subtopics, which will populate the topic catalog with some content.

NEW QUESTION # 162
DreamHouse Realty (DR) has active participation of home owners and prospective buyers in its Experience Cloud site that uses Chatter. Recently, DR observed a significant number of comments being marked as spam.
OR's Salesforce and Security teams did further analysis and identified the posts made by the spammers.
OR's Management teamhas decided to remove all the spammers' posts and comments from the Experience Cloud site.
What should the Experience Cloud consultant recommend to remove them?

A. Experience Cloud site managers, moderators, and admms work together to remove all the spammers' posts and comments manually.
B. Utilize the Insights reports by creating and using a custom action to remove all the spammers' posts and comments.
C. Enable Experience Cloud Einstein features to remove all the spammers" posts and comments as a background action.
D. Submit a high-priority case with Salesforce Support to remove all of the spammers' posts and comments. The site will be under maintenance state until resolution.

Answer: B

Explanation:
To remove all the spammers' posts and comments from the Experience Cloud site, DR should utilize the Insights reports by creating and using a custom action to remove them. Insights reports are reports that show the activity and engagement metrics on DR's site, such as page views, likes, comments, flags, and moderation actions. DR can use Insights reports to identify the spammers' posts and comments based on the flagging reasons or other criteria. DR can also create a custom action that allows DR to remove multiple posts or comments at once from the Insights reports.

NEW QUESTION # 163
Universal Containers is implementing a customer community.
What sharing mechanism should be used to allow customers to view their own cases even after those cases are assigned to a support agent?

A. Sharing Set
B. Case co-ownership using Super User access
C. Sharing Map and custom permission set
D. OWD and Apex Sharing

Answer: A

Explanation:
A sharing set is a feature that grants community users access to records that have a lookup relationship with their user record or their account or contact record. For example, a sharing set can grant customers access to cases that have the same contact as their user record, regardless of the case owner or role hierarchy. Sharing sets are easy to configure and do not require code.

NEW QUESTION # 164
Get Cloudy Consulting has decidedto set up and create an Experience Cloud site where customers can create service tickets or chat live with agents.
What is the first step the system administrator should take to create the site?

A. Enable Search EngineOptimization (SEO).
B. Update organization-wide settings.
C. Enable Digital Experiences.
D. Configure the default login.

Answer: C

Explanation:
The first step to create a site is to enable Digital Experiences in your org. This will allow you to access the Experience Cloud site creationwizard, where you can choose a template, a domain name, and a URL for your site.

NEW QUESTION # 165
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