Salesforce Salesforce-Communications-Cloud Latest Test Testking | Salesforce-Communications-Cloud Test Question

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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Objectives
OmniStudio (Vlocity) Capabilities	- FlexCards and UI Composition - DataRaptors and Integration Procedures - OmniScripts and Guided Experiences
Communications Cloud Fundamentals	- Industry Cloud Overview and Use Cases - Communications Industry Data Model
Integration and Extensibility	- Salesforce APIs and Integration Patterns - External System Data Synchronization
Order Management and CPQ	- Product Catalog and Pricing Configuration - Order Capture and Fulfillment Flows
Industry Process Automation	- Service and Provisioning Workflows - Customer Lifecycle Management

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q67-Q72):

NEW QUESTION # 67
Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.

A. Implement a callout orchestration item to execute a request on the fulfillment system for activation
B. Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details
C. Implement a milestone orchestration item to execute request on the fulfillment system for activation
D. Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details

Answer: B,D

Explanation:
To support manual tasks efficiently and reduce errors, implementing a manual orchestration item assigned to the technician with an OmniScript for detail entry (B), and employing a push orchestration item also configured with an OmniScript (D), are effective. These approaches provide structured interfaces for technicians to input required information directly, enhancing accuracy and integration with fulfillment systems.References:Salesforce Industries Order Management documentation on orchestration items and OmniScripts.

NEW QUESTION # 68
A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?

A. Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix
B. Add the delivery zip code customer field as a header in the pricing calculation matrix
C. Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix
D. Configure the tax rate in the price plan and it will be added automatically when added to the cart.

Answer: A

Explanation:
To implement attribute-based pricing with tax calculations based on the service account ' s zip code, using a custom Apex class within a pricing plan step is a scalable solution. This allows for the dynamic calculation of taxes based on configurable criteria (such as zip code) and the addition of this amount to the total price in the CPQ cart, minimizing the impact on performance by leveraging efficient Apex code execution within the pricing calculation flow.References:Salesforce CPQ documentation on custom pricing methods and Apex development for CPQ.

NEW QUESTION # 69
ABC cloud currently using communication cloud's order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud's architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?

A. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.
B. Configure an Autotask and integration procedure that orchestrate a series of calles to the billing system via Apigee.
C. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.
D. Configure a synchronous call out task for each request to the billing system as well as dependencies between those to orchestrate correct sequence

Answer: A

Explanation:
When integrating with a billing system that requires a series of callouts via a middleware layer like Apigee, configuring a single synchronous callout task to send the entire payload to Apigee (C) is efficient. Apigee can then manage the series of calls, and Salesforce Industries OM can handle asynchronous responses from Apigee regarding the order submission result through a configured Push Event. This setup ensures seamless integration and orchestration between Salesforce, Apigee, and the billing system.References:Salesforce Industries integration best practices and Apigee integration patterns.

NEW QUESTION # 70
UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.

A. Create one decomposition relationship each from all commercial offerings to the same technical product
B. Create one decomposition relationship each via one parent class product from all commercial offerings
C. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.
D. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item

Answer: B

NEW QUESTION # 71
What are the 3 keys inputs used by order management to determine the output of MACD order.

A. Quote and quote line items records
B. Assets and inventory item records
C. Fulfillment request and fulfillment request line records
D. Commercial and technical product configurations
E. Order and order item details

Answer: B,D,E

NEW QUESTION # 72
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