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The CIPS L5M9 certification exam offers a great opportunity to advance your career. With the Operations Management certification exam beginners and experienced professionals can demonstrate their expertise and knowledge. After passing the Operations Management (L5M9) exam you can stand out in a crowded job market. The L5M9 certification exam shows that you have taken the time and effort to learn the necessary skills and have met the standards in the market.

CIPS L5M9 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Lean, Agile and Responsive Operations	15-20%	- Comparison and integration of lean and agile - Lean principles: waste elimination, value stream mapping - Agile approaches: flexibility, responsiveness and speed - Application in manufacturing, service and public sectors
Topic 2: Process Design, Planning and Improvement	20-25%	- Forecasting, scheduling and inventory management - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR - Capacity planning, demand management and resource allocation - Benchmarking and process optimization - Process mapping, workflow and design principles
Topic 3: Principles of Operations Management	15-20%	- Definition, scope and role of operations management - Value creation, efficiency and effectiveness - Input-transformation-output model - Operations strategy alignment with organizational goals - Linkages between operations, procurement and supply chain
Topic 4: Quality Management and Performance Measurement	15-20%	- Measuring efficiency, productivity and customer satisfaction - Quality standards: ISO 9000 series and related frameworks - Total Quality Management (TQM) concepts and application - Key Performance Indicators (KPIs) for operations - Quality control, assurance and improvement tools
Topic 5: Operational Risk, Sustainability and Ethics	15-20%	- Sustainable operations: green practices, circular economy - Ethical and responsible operations management - Identifying, assessing and mitigating operational risks - ESG considerations in operational design and delivery

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CIPS Operations Management Sample Questions (Q92-Q97):

NEW QUESTION # 92
In what circumstances would an organisation use a Fishbone diagram?

A. to depict changes in quality
B. to visually represent links between activities
C. to find the cause of an issue
D. to demonstrate a pattern has occurred

Answer: C

Explanation:
A fishbone diagram is used to map causes and effects. Therefore option 2 is correct. It's also known as a 'Cause and Effect Diagram' or an 'Ishikawa Diagram'. You can find an example of one on p.129

NEW QUESTION # 93
Which of the following is not a key stakeholder in the implementation of Six-Sigma?

A. processes
B. employees
C. customers
D. suppliers

Answer: D

Explanation:
Suppliers are not a stakeholder for Six Sigma- the other three are- this is from p.136

NEW QUESTION # 94
Which of the following situations would use a fixed-position layout?

A. vehicle assembly
B. buffet style restaurant
C. ship construction
D. supermarket

Answer: C

Explanation:
Ship construction would used a fixed-position layout. This is when you're making something that is too big/ heavy to pass through a traditional factory / conveyor belt set up. So rather than the item passing to different teams/ departments, each team / department comes to the item when it is their time to work on it. In the other examples the item (vehicle, food in the supermarket or buffet) the products get moved around- the ship is the only item that remains where it is. This question is based on the 4 types of Plant Layout on p.17. This could form part of a drag and drop question too.

NEW QUESTION # 95
Bilal is an Operations Manager at an apple pie manufacturer and is currently undertaking an Aggregate Capacity Analysis.
What is the purpose of this?

A. It will help Bilal decide if he needs to hire more workers in the short term to ensure the factory produces enough apple pies to meet demand
B. It will tell Bilal if he has the correct number of apples he needs to produce the desired number of apple pies
C. It will give Bilal an overall evaluation of the company's ability to meet demand fluctuations
D. It will help Bilal assess if he is working within the allocated budget

Answer: C

Explanation:
Aggregate Capacity Analysis looks as medium-term capacity to see whether supply can match demand. This is from p.23. Aggregate means 'from a group or cluster' and therefore requires quite a few bits of data. For this reason option 1 is incorrect as this describes a very short term look at capacity analysis.

NEW QUESTION # 96
Shireen is an Operations Manager at a cake factory. She has been asked by her manager to create a list of the transforming resources used within the factory. Which of the following would appear on her list? Select TWO

A. facilities such as mixing equipment and ovens
B. employees who work on the production line
C. Information such as recipes
D. raw materials such as flour and sugar

Answer: A,B

Explanation:
Employees and Facilities are 'transforming resources'. Raw Materials and Information are 'transformed resources'. TransformING means they do the work of converting something into something else. TransformED means they change into something. See p.45 of the study guide for more information on this.

NEW QUESTION # 97
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