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Salesforce ADM-201 Exam Overview:

Certification Vendor:Salesforce
Exam Name:Salesforce Certified Administrator Exam
Exam Number:CRT-101 (formerly ADM-201)
Real Exam Qty:60 (multiple choice / multiple select)
Exam Format:Multiple Select, Multiple Choice, Scenario-based Questions
Available Languages:Portuguese (Brazil), Spanish, Japanese, German, English, French
Exam Duration:105 minutes
Passing Score:65%
Exam Price:200 USD (may vary by region/tax)
Certificate Validity Period:3 years
Related Certifications:Salesforce Certified Platform Developer I
Salesforce Certified Advanced Administrator
Salesforce Certified Platform App Builder
Recommended Training:Admin Beginner Trailhead Modules
Salesforce Administrator Learning Path (Trailhead)
Exam Registration:Salesforce Certification Registration
Kryterion Webassessor Exam Scheduling
Sample Questions:Salesforce ADM-201 Sample Questions
Exam Way:Online proctored or onsite testing center via Kryterion/Webassessor
Pre Condition:No formal prerequisites required; basic understanding of Salesforce platform recommended.
Official Syllabus URL:https://trailhead.salesforce.com/credentials/administrator

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Conclusion

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Domain 6: Support & Service Applications (13%)

This topic area checks the learners’ skills in explaining the case management capabilities (including case comments, case processes, and case settings); identifying how to automate case management depending on a scenario (including auto-response, case assignment, escalation, email-to-case, web-to-case, case teams); explaining the Salesforce Knowledge capacities; explaining the Salesforce Communities capacities.

Salesforce Certified Administrator Sample Questions (Q127-Q132):

NEW QUESTION # 127
Up to 25 custom lookup fields can be defined per object.

Answer: B


NEW QUESTION # 128
If I'm looking at a detail page, do I know what record type it is?

Answer: A

Explanation:
Section: Volume J
Explanation


NEW QUESTION # 129
An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000.
What should the administrator configure to meet this requirement?

Answer: D


NEW QUESTION # 130
With Spring '11, a new version of Chatter Desktop is available with performance optimizations and enhancements that let you:

Answer: A,B,C,F


NEW QUESTION # 131
You can create parent/child relationships directly from the CSV import file

Answer: B

Explanation:
Section: Volume H


NEW QUESTION # 132
......

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