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| Certification Vendor: | Genesys |
|---|---|
| Exam Name: | Genesys Cloud CX Certified Professional - Consolidated Exam |
| Exam Number: | GCP-GCX |
| Exam Format: | Multiple-select, Multiple-choice, Scenario-based |
| Certificate Validity Period: | 2 years |
| Exam Price: | $250 USD |
| Real Exam Qty: | 70-80 |
| Exam Duration: | 120 minutes |
| Passing Score: | 700/1000 |
| Related Certifications: | Genesys Cloud CX Certified Associate Genesys Cloud CX Certified Expert |
| Available Languages: | English |
| Recommended Training: | Genesys Cloud CX: Contact Center Administration Genesys Cloud CX: Implementation Fundamentals Genesys Cloud CX: Reporting and Analytics |
| Exam Registration: | Kryterion Webassessor Genesys Certification Portal |
| Sample Questions: | Genesys GCP-GCX Sample Questions |
| Exam Way: | Online proctored or authorized testing center |
| Pre Condition: | No mandatory prerequisites; recommended 6+ months hands-on experience with Genesys Cloud CX platform |
| Official Syllabus URL: | https://www.genesys.com/en-us/training-certification/certification-exams/gcp-gcx |
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Genesys GCP-GCX exam is a certification program designed for professionals who want to validate their knowledge and expertise in the field of Genesys Cloud CX. GCP-GCX exam is specifically designed for those who work with Genesys Cloud CX and want to demonstrate their mastery of the platform. Genesys Cloud CX Certified Professional - Consolidated Exam certification program is intended to help professionals enhance their career prospects by providing them with a globally recognized certification that proves their proficiency in the use of Genesys Cloud CX.
Genesys GCP-GCX Certification Exam is a valuable credential for professionals in the field of customer experience management. It demonstrates the candidate's expertise in Genesys Cloud CX and their ability to design, implement, and manage customer experience solutions. By passing GCP-GCX exam, professionals can differentiate themselves in the job market and enhance their career opportunities.
NEW QUESTION # 37
Which feature requires at least one single sign-on (SSO) integration to be configured before allowing a user to login to Genesys Cloud CX?
Answer: B
NEW QUESTION # 38
Which of the following is not a Quality Management feature?
Answer: D
Explanation:
Explanation
Scheduling is not a Quality Management feature. Quality Management is a feature that allows supervisors and quality evaluators to monitor, evaluate, and improve the quality of agent interactions. Quality Management includes features such as Evaluation Forms, Policies, Interaction Recording, Calibration Sessions, etc.
References: https://help.mypurecloud.com/articles/about-quality-management/
https://help.mypurecloud.com/articles/quality-management-overview/
NEW QUESTION # 39
User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.
Answer: A
Explanation:
Explanation
The User Status Detail report does not include specifics about queue activity such as interacting, idle, and not responding. The User Status Detail report shows various metrics related to user status and availability, such as on queue time, off queue time, break time, login/logout details, etc. To view specifics about queue activity for users or agents, you can use other reports such as Queue Activity Export Report or Queue Performance Summary Report. References: https://help.mypurecloud.com/articles/user-status-detail-report/
https://help.mypurecloud.com/articles/queue-activity-export-report/
https://help.mypurecloud.com/articles/queue-performance-summary-report/
NEW QUESTION # 40
Select the categories of Prompts in Architect. (Choose two.)
Answer: B,D
Explanation:
Explanation
User and System are two categories of prompts in Architect. Prompts are containers that hold audio messages and text-to-speech pairings on a per language basis. User prompts are company-specific prompts created by Architect users. System prompts are Architect-provided, generic prompts to indicate numbers, dates, days of the week, months, and so on. References: https://help.mypurecloud.com/articles/call-prompts/
https://help.mypurecloud.com/articles/user-prompts/
NEW QUESTION # 41
Profiles can contain various types of information about people in the organization.
Why it is essential to have employees complete their profile information?
Answer: D
Explanation:
Reference:
It is essential to have employees complete their profile information because searches performed in the Genesys Cloud CX suite use information in the profile to return appropriate results. Profiles can contain various types of information about people in the organization, such as name, title, department, location, skills, biography, etc. These information can help users find and connect with other users within Genesys Cloud CX. Reference: https://help.mypurecloud.com/articles/about-profiles/ https://help.mypurecloud.com/articles/search-for-people/
NEW QUESTION # 42
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