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NEW QUESTION # 33
An audit team leader arrives at a steel fabrication organisation that manufactures fire escape stairs to carry out a Stage 2 certification audit. At a meeting with the EMS Manager, she is informed that they have secured their largest contract from a construction organisation to manufacture and install fire escape stairs. They appointed a subcontractor to perform the installation work. The EMS Manager wants the ISO 14001 audit extended to cover the installation site.
During the audit, a team member found that several complaints had been made to the organisation regarding their installation operators being seen to dispose of excess paint into the site drains, which breached legal requirements. The EMS Manager blames the contractors they had to take on because of the big contract. The auditor raises a nonconformance against clause 8.1 of ISO 14001.
Which one of the following statements would support this finding?
Answer: C
Explanation:
The correct answer is A .
This finding relates to ISO 14001:2015 Clause 8.1 - Operational planning and control . Clause 8.1 requires the organisation to control or influence outsourced processes and to communicate relevant environmental requirements to external providers, including contractors.
In this case, the installation work was subcontracted, but the environmental impact still occurred as part of the organisation's activities and contracted work. The disposal of excess paint into site drains created a legal breach and showed that the organisation had not effectively controlled or influenced the outsourced installation activity.
A is correct because a contract is a key way to communicate operational controls and environmental requirements to a subcontractor. If the installation contract did not require the subcontractor to comply with the organisation's EMS policy or environmental requirements, this supports a nonconformity against Clause
8.1 .
The other options are linked to different ISO 14001 clauses:
B relates more closely to Clause 7.3 - Awareness .
C relates more closely to Clause 7.1 - Resources .
D relates more closely to Clause 7.2 - Competence .
Therefore, the statement that best supports a nonconformity against ISO 14001 Clause 8.1 is A .
NEW QUESTION # 34
A huge public library established an EMS following the requirements of ISO 14001, which was third-party certified 10 years ago. You are performing the second surveillance audit of the third certification cycle. The audit plan included an audit to the Director as the last interview before the closing meeting.
During the interview with the Director, you audit clause 6.2 (Objectives and planning to achieve them). The dialogue is as follows:
You: Could you please tell me which were the environmental objectives defined for last year and show evidence of their achievement?
Director: Yes. We had defined three objectives. As you can see from our Annual Plan, one of them was to separate our waste in four categories: paper, plastics, metals, food - before, we had only three (plastic and paper were disposed together). We developed an Action Plan to achieve this objective.
Which six of the questions would you ask related to the Action Plan?
Answer: C,D,E,F,G,J
NEW QUESTION # 35
A key audit process is the way auditors gather information and determine the findings ' characteristics. Put the actions in the correct order to complete this process.
Answer:
Explanation:
Explanation:
A screenshot of a computer AI-generated content may be incorrect.
This sequence is derived from ISO 19011:2018 - Guidelines for Auditing Management Systems, which is used in conjunction with ISO 14001:2015 by auditors. Specifically, the audit process steps during the " conducting the audit " phase include:
Determining the source of information (Clause 6.4.5): Includes documents, interviews, records, and observations.
Collecting data by sampling (Clause 6.4.6): Sampling helps in managing resources and gathering relevant evidence effectively.
Gathering audit evidence (Clause 3.8): Audit evidence is the data collected and verified to support findings.
Evaluating against audit criteria (Clause 3.9): Evidence must be evaluated against standards such as ISO
14001 requirements, internal policies, etc.
Developing audit findings (Clause 6.4.9): Conclusions regarding conformance, nonconformance, and opportunities for improvement.
Review of findings (Clause 6.4.10): Cross-verification and validation before finalizing results.
Audit conclusions (Clause 6.4.11): Final statements summarizing the audit based on findings.
This structured process ensures audits are performed impartially, with verifiable, evidence-based outcomes that contribute to continual improvement.
Reference:
ISO 19011:2018, Clauses 6.4.5 to 6.4.11
ISO 14001:2015, Clause 9.2 - Internal audit requirements
NEW QUESTION # 36
Auditors need to communicate effectively with auditees. Therefore, their personal behaviour is a key characteristic in ensuring a successful audit.
Below is a list of these characteristics and a brief related description. Match the characteristics to the descriptions.
Answer:
Explanation:
Explanation:
1-C, 2-B, 3-A, 4-D
The correct matching is:
1. Fair, truthful, sincere, honest, discreet # C. Ethical
An auditor must act with integrity and honesty. Being fair, truthful, sincere, honest, and discreet reflects ethical behaviour, which is essential because auditors handle sensitive information and must maintain trust.
2. Willing to learn from situations # B. Open to improvement
An auditor should be willing to improve their own audit approach, learn from experience, and adjust based on new situations. This supports continual improvement in audit competence.
3. Tactful in dealing with individuals # A. Diplomatic
Being diplomatic means handling people respectfully and tactfully, especially when discussing sensitive issues, audit findings, or possible nonconformities.
4. Aware of and able to understand situations # D. Perceptive
A perceptive auditor notices and understands situations, behaviours, risks, and evidence during the audit. This helps the auditor identify relevant issues and evaluate audit evidence effectively.
So, the final matched answer is:
Fair, truthful, sincere, honest, discreet - Ethical
Willing to learn from situations - Open to improvement
Tactful in dealing with individuals - Diplomatic
Aware of and able to understand situations - Perceptive
NEW QUESTION # 37
Which one of the following does not indicate the outcome of a finding in an audit?
Answer: A
Explanation:
In accordance with ISO 19011:2018 (Clause 3.10) and ISO/IEC 17021-1, audit findings are defined as the results of the evaluation of collected audit evidence against audit criteria. Audit findings can indicate either conformity or non-conformity, as well as opportunities for improvement or recommendations.
Option C ( " a minor conformity " ) is correct because it is a contradictio in terminis and not a valid standardized audit term or finding outcome. Management system audit standards categorize findings as conformity, minor non-conformity, major non-conformity, or opportunities for improvement
/recommendations. There is no classification designated as " minor conformity. " Option A is incorrect because " a conformity " directly represents a valid outcome when evidence demonstrates that requirements have been fulfilled. Option B is incorrect because " a recommendation " (or opportunity for improvement) is an accepted outcome generated during evaluation. Option D is incorrect because " a major non-conformity " is a standard categorization indicating a significant failure to fulfill specified ISO 14001 or management system requirements.
References: ISO 19011:2018 Clause 3.10 (Audit findings), Clause 6.4.8 (Generating audit findings), ISO/IEC
17021-1:2015 Clause 9.4.5 (Audit findings), and CQI-IRCA ISO 14001 Lead Auditor Curriculum (Audit Terminology and Grading Findings).
NEW QUESTION # 38
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