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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionObjectives
Topic 1: ITIL Service Value System (SVS)- Opportunity, demand, and value
- Governance
- Guiding principles
- Continual improvement
- Service value chain
Topic 2: Key Concepts of Service Management- Products and services relationship
- Value and value co-creation
- Organizations, service providers, service consumers
Topic 3: ITIL Practices Overview- Technical management practices (e.g., deployment management, infrastructure and platform management)
- General management practices (e.g., continual improvement, risk management)
- Service management practices (e.g., incident management, service desk, change enablement)
Topic 4: Four Dimensions of Service Management- Partners and suppliers
- Value streams and processes
- Information and technology
- Organizations and people

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EXIN New ITILFND_V4 Exam Pdf: ITIL 4 Foundation - NewPassLeader Instant Download

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EXIN ITIL 4 Foundation Sample Questions (Q62-Q67):

NEW QUESTION # 62
Which ITIL practice recommends performing service reviews to ensure that services continue to meet the needs of the organization?

Answer: C


NEW QUESTION # 63
What is a definition of a service improvement plan (SIP)?

Answer: C


NEW QUESTION # 64
What type of change is MOST likely to be managed by the 'service request management' practice?

Answer: D


NEW QUESTION # 65
Which guiding principle considers the importance of customer loyalty?

Answer: A


NEW QUESTION # 66
What is defined as an unplanned interruption or reduction in the quality of a service?

Answer: C


NEW QUESTION # 67
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