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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Operating Systems | 28% | - macOS, Linux, and Chrome OS basics
|
| Topic 2: Operational Procedures | 21% | - Safety and compliance
|
| Topic 3: Security | 28% | - Network and application security
|
| Topic 4: Software Troubleshooting | 23% | - Mobile device troubleshooting
|
>> 220-1202 Reliable Exam Topics <<
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NEW QUESTION # 446
A technician is assisting a user who is growing increasingly frustrated because an application continuously crashes. The technician must coordinate with another department to resolve the issue. Which of the following actions should the technician take to effectively and professionally communicate with the user?
Answer: C
Explanation:
When resolution requires another team, professionalism means clear communication, setting expectations, and explaining what will happen next. Quentin Docter describes escalation: when you don't have the answer, "this process is called escalation," and when a ticket is escalated, someone must "be responsible for communicating with the user." He emphasizes "Clear Communication," stating the problem description must be understandable to others because "the problem may have to be escalated," and you should communicate work- arounds and progress transparently.
The All-in-One guide and Mike Meyers Lab Manual both stress empathy and respectful communication with frustrated users-use statements that acknowledge feelings and keep a nonaccusatory tone.
Option D best matches these best practices: explain what's happening (app crashing), why another department must be involved, and what the user should expect (timeline/next steps/work-around if available).
Transferring without explanation (A) increases frustration; a complaint (B) isn't a solution; and working alone (C) ignores the required collaboration.
NEW QUESTION # 447
A user's computer is connected with LAN IP address 10.203.10.12 and a gateway set to
10.203.10.1. The computer is not able to connect to any resources. Which of the following should the technician use to check communication?
Answer: B
Explanation:
The correct answer is C. ping 10.203.10.1. The technician should test whether the computer can communicate with its default gateway. Quentin Docter's Complete Study Guide explains that the ping command verifies network connectivity using ICMP packets and that a common troubleshooting step is to ping the default gateway. If the gateway responds, the system has basic connectivity to that device. The All-in-One Exam Guide also states that ping is a great way to determine whether a computer can talk to another system by sending packets to an IP address or DNS name. ipconfig is used to view TCP/IP configuration, not to ping an address in that syntax. nslookup checks DNS resolution, which is not the first test for reaching the gateway. net use maps or manages network resources, but it does not directly test gateway communication.
NEW QUESTION # 448
A network administrator notices an unusual spike in traffic directed at the company's primary web server. Upon further investigation, the administrator discovers that the traffic is originating from thousands of different geographical locations and multiple unique IP addresses simultaneously. The volume of requests has overwhelmed the server, making it inaccessible to legitimate users. Which of the following BEST classifies this type of attack?
Answer: C
Explanation:
Using many separate systems (endpoints) to attack one target is the defining characteristic of a Distributed Denial of Service (DDoS) attack. Mike Meyers' Lab Manual defines DDoS as: "An attack on a computer or network device in which multiple computers send data and requests to the device in an attempt to overwhelm it so that it cannot perform normal operations." That description exactly matches the scenario: many endpoints are coordinated to flood one endpoint, preventing legitimate use.
This is different from an on-path (man-in-the-middle) attack, which intercepts traffic between two parties; SQL injection, which targets databases via malicious input; and brute-force attacks, which attempt repeated authentication guesses. The key clue is multiple endpoints working together, which implies distribution (often via botnets) and service disruption by volume. That is why the correct classification is Distributed Denial of Service (D).
NEW QUESTION # 449
A technician is building a custom CAD workstation with a high-end graphics card. The customer requests that the system has the highest possible stability. Which of the following is the best choice for the power supply?
Answer: A
Explanation:
A redundant power supply provides failover capability by using multiple power units, ensuring continuous operation and maximum stability if one power supply fails.
NEW QUESTION # 450
A support specialist needs to decide whether to install a 32-bit or 64-bit OS architecture on a new computer. Which of the following specifications will help the specialist determine which OS architecture to use?
Answer: B
Explanation:
The CPU's architecture determines whether it can run a 64-bit OS. Most Intel i7 processors are
64-bit capable, whereas simply knowing the amount of RAM (e.g., 16 GB) doesn't guarantee the processor supports 64-bit operations. Once you confirm the CPU is 64-bit (as with an Intel i7), you can install a 64-bit OS to fully utilize available memory.
NEW QUESTION # 451
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