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| Section | Weight | Objectives |
|---|---|---|
| Collaboration with Stakeholders | 23% | - Facilitate communication between business and technical teams - Build consensus on requirements and solutions - Manage stakeholder expectations and priorities - Conduct effective meetings and presentations |
| Customer Discovery | 17% | - Identify business needs, pain points, and objectives - Document business requirements and user stories - Conduct stakeholder interviews and workshops - Analyze current state and future state processes |
| Requirements Management | 23% | - Manage requirements traceability - Elicit and document functional and non-functional requirements - Validate and verify requirements with stakeholders - Prioritize requirements based on business value |
| User Story Development | 20% | - Write clear and actionable user stories - Break down epics into manageable user stories - Define acceptance criteria for user stories - Manage user story backlog and prioritization |
| Business Process Mapping | 17% | - Create process flow diagrams and documentation - Map current and future business processes - Identify process gaps and improvement opportunities - Analyze impact of changes on stakeholders |
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NEW QUESTION # 158
Cloud Kicks has completed the user acceptance testing (UAT) phase of a major update to Sales Cloud for its EMEA sales team.
How should the business analyst help the EMEA sales team learn the new features?
Answer: A
Explanation:
This answer states that building tooltips and discoverable content in the new console layouts is how the BA should help the EMEA sales team learn the new features after completing the user acceptance testing phase of a major update to Sales Cloud. Tooltips are small pop-up windows that provide brief explanations or instructions for a feature or a functionality when a user hovers over or clicks on an element. Discoverable content is content that is hidden until a user interacts with a trigger, such as a button, a link, or an icon.
Building tooltips and discoverable content in the new console layouts can help the BA to provide contextual and on-demand guidance and information to the EMEA sales team, and help them learn the new features at their own pace and convenience. References: https://trailhead.salesforce.com/en/content/learn/modules
/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills
NEW QUESTION # 159
An executive stakeholder at Northern Trail Outfitters (NTO) wants to explore automating NTO's Quote-to- Cash process and has asked the business analyst (BA) to pull together some high-level information on possible solutions.
Which type of document should the BA present to the stakeholders?
Answer: A
Explanation:
This answer states that creating a capability map detailing the functionality of Salesforce and AppExchange Quote-to-Cash products is the type of document that the BA should present to the stakeholders who want to explore automating NTO's Quote-to-Cash process. A capability map is a diagram that shows what an organization does at a high level of abstraction, without going into details of how it does it. A capability map can help the BA to present to the stakeholders how Salesforce and AppExchange Quote-to-Cash products can support their business activities or functions related to generating quotes, contracts, orders, invoices, and payments. A capability map can also help the BA to align the potential solutions with the business goals and strategies of NTO. References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business- analyst-quick-look/use-process-mapping-to-understand-your-business
NEW QUESTION # 160
Universal Containers (UC) uses a Salesforce org. UC is merging with a sister company that uses a different CRM. The incoming sales team is reluctant to change to a different process. The business analyst (BA) has been asked to help reach consensus and drive adoption.
Which group is well positioned to help the BA secure alignment for the initiative?
Answer: C
Explanation:
This answer identifies executive sponsors and sales leadership as the group that is well positioned to help the BA secure alignment for the initiative. Executive sponsors and sales leadership are key stakeholders who have the authority, influence, and interest in the project. They can help the BA communicate the vision, benefits, and expectations of the new process, and address any resistance or concerns from the incoming sales team.
References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look
/use-stakeholder-engagement-skills
NEW QUESTION # 161
The business analyst at Cloud Kicks received verbal acceptance of all user stories by the product owner and set the status of the user stories to ''Ready for Development'' on a spreadsheet. The development team later reports are unable to confirm which user stories are ready to be built.
Answer: C
Explanation:
This answer states that saving user stories outside of a shared repository is why UC's development team reports they are unable to confirm which user stories are ready to be built after receiving verbal acceptance of all user stories by the product owner and setting their status to 'Ready for Development' on a spreadsheet by UC's BA. A shared repository is a common or central location where documents or files can be stored, accessed, and updated by multiple users or teams. Saving user stories outside of a shared repository means that the BA stores user stories in a place where they are not visible or available to other users or teams, such as their personal computer, email, etc. Saving user stories outside of a shared repository is why UC's development team reports they are unable to confirm which user stories are ready to be built because it prevents them from seeing or accessing the latest version or status of user stories, and it creates confusion or inconsistency among them. References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce- business-analyst-quick-look/use-stakeholder-engagement-skills
NEW QUESTION # 162
During a workshop to understand Universal Containers' current sales process, there seems to be some disagreement between the North America and EMEA sales teams about the steps required to close a sale.
What should the business analyst do to gain consensus on the current opportunity process?
Answer: B
Explanation:
Creating a Process Map and involving stakeholders is the best way to achieve consensus:
Visualization: A process map graphically illustrates the current opportunity stages, helping stakeholders visualize and understand discrepancies in their practices.
Collaborative Review: Scheduling a meeting allows team members to align on agreed stages, fostering cooperation. Salesforce Business Analysis guidance encourages such collaboration to resolve conflicts and drive unified processes.
Foundation for Updates: This approach provides a baseline for refining Salesforce configurations, ensuring the solution reflects unified sales workflows.
NEW QUESTION # 163
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