Exam Certified-Business-Analyst Book | Certified-Business-Analyst Valid Exam Topics

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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Requirements	18%	- Requirements management 1. Identify dependencies 2. Validate requirements 3. Manage requirement lifecycle 4. Gather business requirements
Topic 2: Customer Discovery	17%	- Business analyst responsibilities 1. Demonstrate Salesforce capabilities 2. Identify business objectives 3. Assess customer environment 4. Support implementation lifecycle
Topic 3: User Stories	18%	- Agile documentation 1. Write user stories 2. Refine backlog items 3. Support Agile delivery 4. Define acceptance criteria
Topic 4: Business Process Mapping	12%	- Process analysis 1. Document current-state processes 2. Manage scope definition 3. Design future-state processes 4. Use process mapping techniques
Topic 5: Collaboration with Stakeholders	23%	- Stakeholder engagement 1. Prioritize business needs 2. Facilitate communication 3. Manage stakeholder expectations 4. Identify stakeholder roles
Topic 6: Development Support and User Acceptance	12%	- Solution validation 1. Manage change adoption 2. Support development teams 3. Validate business outcomes 4. Coordinate user acceptance testing

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Salesforce Certified Business Analyst Exam Sample Questions (Q168-Q173):

NEW QUESTION # 168
Northern Trail Outfitters is undergoing a service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request in the middle of a sprint.
Which step should the BA take next?

A. Begin working on the change request as soon as the team has capacity.
B. Add the change request to the prioritized for the next sprint.
C. De-prioritize some user stories and add the change request to the current sprint.

Answer: A

NEW QUESTION # 169
Northern Trail Outfitters is setting up a new team to support an implementation of Service Cloud and is considering which workflow to use.
In which scenario should he business analyst recommend Kanban?

A. Work is generally project-based and can be broken into smaller pieces.
B. Work is predictable but sometimes lacks sufficient planning.
C. Work includes platform support requiring immediate outage handling.

Answer: A

Explanation:
Kanban is an agile methodology that focuses on visualizing work, limiting work in progress, managing flow, making policies explicit, implementing feedback loops, improving collaboratively, evolving experimentally (Kaizen). Kanban is suitable for scenarios where work is generally project-based and can be broken into smaller pieces that can be completed quickly and independently by different team members without dependencies or bottlenecks. Kanban uses boards with columns representing different stages of work (such as backlog, doing, done) and cards representing individual work items (such as tasks, features, bugs). Kanban helps teams monitor their progress, identify issues, prioritize work, optimize resources, improve quality, reduce waste, increase efficiency, deliver value faster, adapt to changing needs, etc.

NEW QUESTION # 170
Northern Trail Outfitters is Updating Its customer portal built on Experience Cloud. The team has drafted a user story:
"As a customer, I want to be able to chat with a support agent and view my account, see my orders, and ask questions via the customer port.
What should a business analyst do to improve this user story?

A. Adjust the goal of the user story to be independent.
B. Include specific information about potential Salesforce solutions.
C. Estimate how long it will take the technical team to complete the story.

Answer: A

NEW QUESTION # 171
Northern Trail Outfitters has a large Salesforce org with sales, marketing, and billing teams pushing for the development of a large number of items in the backlog.
Which management process should the business analyst suggest to help the teams align on their competing priorities?

A. Business Process Modeling Notation (BPMN)
B. Integrated Definition for Process Description Capture Method (IDEF3)
C. Vision, Values, Methods, Obstacles, and Measures (V2MOM)

Answer: C

Explanation:
Explanation
The management process that the business analyst should suggest to help the teams align on their competing priorities is Vision, Values, Methods, Obstacles, and Measures (V2MOM). V2MOM is a framework that helps to define and communicate a shared vision and strategy for a project or organization. V2MOM stands for Vision (what you want to achieve), Values (what's important to you), Methods (how you will get it done), Obstacles (what might stand in your way), and Measures (how you will know when you're successful).
V2MOM helps to align teams on their common goals and priorities, as well as track their progress and results.
References:
https://trailhead.salesforce.com/content/learn/modules/v2mom-align-your-vision-and-values/v2mom-introduction

NEW QUESTION # 172
A business analyst (BA) at Northern Trail Outfitters is mapping a workflow process to onboard a new user group to a Service Cloud implementation.
Which level of detail should the BA use for the process map and why?

A. Very detailed-It should be prescriptive for new users following an unfamiliar process.
B. Simple-A high-level overview of the process is sufficient to show a new user experience.
C. Somewhat detailed-Since the process will be repetitive, new users will learn and remember the details.

Answer: C

Explanation:
Explanation
The level of detail that the business analyst should use for the process map and why is somewhat detailed.
This is because the process map should provide enough information to guide new users through the onboarding process, but not overwhelm them with too much detail that may be irrelevant or unnecessary.
Since the process will be repetitive, new users will learn and remember the details over time, and they can always refer back to the process map if needed. The process map should include the main steps, decisions, inputs, outputs, and roles involved in the onboarding process, as well as any exceptions or variations. The process map should also use clear and consistent terminology, symbols, and notation to ensure readability and understanding.
References:https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/

NEW QUESTION # 173
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