Energy-and-Utilities-Cloud Most Reliable Questions - Energy-and-Utilities-Cloud Reliable Test Materials

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Salesforce Energy-and-Utilities-Cloud Exam Syllabus Topics:

Section	Objectives
Topic 1: Integration and Industry Solutions	- Integration with Salesforce ecosystem - Utilities industry solution patterns
Topic 2: Customer and Service Management	- Service operations and case handling - Customer lifecycle management
Topic 3: Asset, Field, and Work Management	- Asset lifecycle and maintenance - Field service and work order management
Topic 4: Metering, Billing, and Consumption	- Usage and meter data concepts - Billing processes and workflows
Topic 5: Data Model and Architecture	- Customer and account data structure - Utilities industry data objects
Topic 6: Energy & Utilities Cloud Overview	- Core platform capabilities - Industry use cases and positioning

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Salesforce Energy and Utilities Cloud Accredited Professional Exam Sample Questions (Q31-Q36):

NEW QUESTION # 31
A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers

A. See a list of all service and work types available in the system.
B. Accurately confirm and verify customer details.
C. Check available field service time slots for the week.
D. Confirm customer entitlements for field service appointments.

Answer: B,D

NEW QUESTION # 32
A utility customer runs the majority of their current processes using backoffice CIS, billing, and other thirdparty integrations. As part of the enterprise digital transformation initiative to improve end-to-end experiences, they chose Energy and Utilities Cloud with an incremental rollout strategy, beginning with employee transformation.
What solution component of Energy and Utilities Cloud should be recommended and mapped to get them started on the transformation journey?

A. Partner Management
B. utility 360
C. utility Cx

Answer: B

NEW QUESTION # 33
What can an administrator use to go through the post-installation steps before the Energy and Utilities Claud solution can be used?

A. The solution is ready to be used without any post-installation steps.
B. The Energy and Utilities Cloud online documentation outlines a series of Apex queries to run that will automate the post-installation steps.
C. The Vilocity Installation Assistant guides users thraugh all the steps required to complete installation.
D. Salesforce support will perform all steps required when the Energy and Utilities Cloud package is installed or upgraded.

Answer: C

NEW QUESTION # 34
An energy company uses Salesforce Energy and Utilities Cloud to generate quotes and orders. Two custom fields on quotes get populated during the quote capture process These two fields need to be populated when the quote gets converted to an order.
How can a consultant achieve this without custom code?

A. Creating Apex trigger
B. Adding fields in CPQ configuration
C. Adding fields in Checkout method
D. Using Field Mapper

Answer: D

Explanation:
Salesforce Energy and Utilities Cloud enables consultants to map fields from quotes to orders without custom code by using the Field Mapper tool. This feature is designed to streamline the conversion process, ensuring that custom fields populated during the quote capture process are automatically populated in the corresponding order records. By utilizing Field Mapper, consultants can configure field mappings directly within the Salesforce UI, eliminating the need for custom Apex code and simplifying the configuration process. Reference = Field mapping capabilities in Salesforce CPQ (Configure, Price, Quote) and Salesforce Energy and Utilities Cloud are covered in detail in the Salesforce documentation, which includes guidance on using Field Mapper to automate the transfer of information between different objects: https://help.salesforce.com/articleView?id=cpq_field_mapping.htm&type=5

NEW QUESTION # 35
What tool should be used to migrate configurations from sandbox to production when a customer has completed configuring OmniStudio components?

A. IDX Workbench
B. Salesforce Export Wizard
C. OmniStudio DataPacks
D. DataLoader.io

Answer: C

Explanation:
When migrating configurations, especially those related to OmniStudio components from a sandbox to production environment in Salesforce, OmniStudio DataPacks are the recommended tool. OmniStudio DataPacks, part of the Salesforce DevOps toolkit, allow for the bundling and deployment of complex configurations and metadata associated with OmniStudio components. This tool is specifically designed to handle the intricate dependencies and settings of OmniStudio components, ensuring a seamless and error-free migration process. References = Salesforce documentation on OmniStudio deployment and migration strategies emphasizes the use of OmniStudio DataPacks for effective configuration migrations. This is outlined in the Salesforce OmniStudio Developer Guide, which provides detailed instructions on using DataPacks for deploying OmniStudio solutions: https://developer.salesforce.com/docs/atlas.en-us.omnistudio.
meta/omnistudio/

NEW QUESTION # 36
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