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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Enabling Slack Success	15%	- Use analytics and reporting to measure engagement - Create help channels for user support - Promote best practices and user adoption - Drive organizational collaboration and productivity
User Lifecycle Management	14%	- Configure single sign-on (SSO) and identity management - Manage user roles and admin roles - Configure user provisioning and deprovisioning - Handle user onboarding and offboarding
Fundamentals	9%	- Differentiate between Slack plans and features - Navigate the Slack Admin console - Understand Slack roles and responsibilities
App Administration	10%	- Understand Slack Connect for inter-organization collaboration - Manage app approvals and app directory - Manage integrations and workflows - Configure app permissions and settings
Security	15%	- Manage DLP (Data Loss Prevention) and retention policies - Configure domain and IP restrictions - Configure security policies and compliance settings - Enable multi-factor authentication (MFA) - Monitor and audit workspace activity
Workspace Administration	9%	- Configure workspace-level and org-level policies - Understand Enterprise Grid organization vs single workspace - Manage workspace settings and configurations
Channel & User Group Administration	28%	- Manage default channels and required channels - Manage user groups and channel permissions - Configure channel management policies - Implement channel naming conventions and best practices - Convert public channels to private channels

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Salesforce Certified Slack Administrator Sample Questions (Q132-Q137):

NEW QUESTION # 132
You're a Workspace Owner at a small business that used Slack's Free plan in their first year. However, its business is growing fast enough to justify upgrading to a paid plan.
The requirements:
* Users want to be able to access their old messages and integrate Slack with their calendars.
* You want to use Okta to provision users in order to provide additional security and simplicity to the employee onboarding process.
* Field representatives need to be able to access Slack securely on their company-owned mobile devices.
Based on the requirements, what should you recommend?
(Select the best answer.)

A. Stay with the Slack Free plan for another year.
B. Move to the Slack Business+ plan.
C. Move to the Slack Enterprise Grid plan.
D. Move to the Slack Pro plan.

Answer: B

Explanation:
The Business+ plan is the appropriate recommendation here because:
* It includes full message history access (unlike the Free plan, which limits access to recent messages only).
* It supports SAML-based SSO integrations like Okta, allowing for secure user provisioning and onboarding.
* It provides Enterprise Mobility Management (EMM) integrations for managing and securing Slack access on company-owned mobile devices.
Official Slack documentation confirms:
"Slack Business+ includes enhanced administration and security controls, including SAML-based SSO, user provisioning with supported IdPs, and mobile device management (MDM) support via EMM." Enterprise Grid (option D) would be overkill for a small growing business unless they required multi- workspace organization and complex compliance features.
(Reference: Slack Administration Study Guide - Plans and Feature Comparison)

NEW QUESTION # 133
What are the main benefits of Workflow Builder? (Choose all that apply.)

A. Developers and engineers can easily automate efficiencies in their development.
B. It supports integration with various third-party apps for easy data transfer between services.
C. Templates are available for download.
D. Non-developers can easily automate business processes.

Answer: B,C,D

Explanation:
Slack's Workflow Builder is designed to:
"Allow non-developers to automate routine tasks without writing code, support integrations with apps and services for enhanced workflows, and provide templates that users can customize." While developers can use Workflow Builder, it is primarily aimed at non-technical users; developers usually prefer building custom apps or using Slack APIs.
(Reference: Slack Administration Study Guide - Workflow Builder Overview)
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NEW QUESTION # 134
You're an IT Manager and Slack Workspace Owner leading a team on the Business+ plan.
Your security team requests a governance process for app installations and approvals, including audit tracking and rationale collection.
What is the best approach that uses native functionality to address the security team's request?

A. Preapprove the most common tools that workspace members would need, and provide the security team with this list. Restrict apps that are not currently approved for use.
B. Turn on app approval within the Manage Apps dashboard, and require end users to provide a comment for each installation request in the App Directory. Add the members of your team to the list of App Managers, and send all approval requests to a public #plz-apps channel.
C. Turn on app approval within the Manage Apps dashboard. Limit app approval to Workspace Owners only using Slackbot, and let the security team know when new apps are approved in the #team-security channel.
D. Create a public channel called #triage-apps. Implement a Workflow Builder workflow with a form that asks end users to submit their app request name and a rationale. App Managers can then review and approve or deny the app from the App Directory.

Answer: B

Explanation:
Slack advises:
"Using native app approval workflows within the Manage Apps dashboard ensures that app installation requests are logged, require a rationale, and can be tracked by App Managers in a centralized approval workflow." Workflow Builder (D) is useful but unnecessary when Slack's built-in app approval is available. Options A and C are partial solutions but miss the audit trail and rationale requirement.
(Reference: Slack Administration Study Guide - Managing App Approvals and App Governance)

NEW QUESTION # 135
You're a Support Agent on the admin team for your organization's Slack Enterprise Grid workspace.
You receive a service request from one of your employees to add 15 new members from a single external company to Slack in order to support a 12-month joint marketing partnership. The team requires multiple channels and members for external collaboration.
How should you respond to the service request?
(Select the best answer.)

A. Approve the employee's request, then invite the external users to your workspace as Multi-Channel Guests with a 12-month expiration date.
B. Advise the employee to set up a separate Slack workspace that is jointly owned by both organizations.
C. Advise the employee to request the external users be added to your identity provider (IdP) so they can authenticate to your workspace with the same single sign-on (SSO).
D. Advise the employee to initiate one or more Slack Connect channels to collaborate with the external organization. The external organization can set up a free Slack instance if they are not already using Slack.

Answer: D

Explanation:
Slack recommends using Slack Connect for external collaboration across companies.
According to Slack Connect official guidelines:
"Slack Connect lets you securely collaborate with external organizations in channels or direct messages, without needing to add external users as guests in your workspace." Rather than creating guest accounts (A) or modifying your IdP (C), the correct and scalable method is setting up Slack Connect channels. Option D (setting up a separate Slack workspace) is not necessary and would complicate governance.
(Reference: Slack Administration Study Guide - Slack Connect Best Practices)
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NEW QUESTION # 136
The Sales team at Large Inc is having trouble figuring out the role Slack should play in their work day. The Sales team travels often and prioritizes time with customers. They don't have a lot of time to attend training.
Which two of the four strategies would help increase adoption on the Sales team? (Choose two.)

A. Survey the Sales team to understand what currently makes their job difficult and determine which apps
/integrations and workflows to prioritize.
B. Send out a weekly email campaign for two months to use Slack with the warning that Slack access will be denied to anyone that joins Slack after the two-month email campaign is finished.
C. Run a campaign promoting the Slack mobile app, so the Sales team understands the value of mobility and persistent communications.
D. Install the Salesforce app in the Sales workspace immediately, as this is the number one integration for Sales teams using Slack.

Answer: A,C

Explanation:
Two critical elements in Change Management are understanding user needs and promoting solutions that fit their workflows.
* Running a campaign promoting Slack's mobile app addresses their need for mobility. Slack documentation notes:
"Promoting the Slack mobile app to teams that are highly mobile ensures they remain connected to important communications and workflows."
* Surveying the Sales team will help prioritize relevant integrations and workflows based on real-world challenges they face:
"Understanding end-user pain points is crucial for designing Slack solutions that users find genuinely helpful." Simply installing the Salesforce app without understanding their needs may not be effective, and using threats (option B) is contrary to Slack's recommended adoption strategies.
(Reference: Slack Administration Study Guide - Driving Slack Adoption and Change Management)
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NEW QUESTION # 137
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