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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Customization, Productivity and Analytics	10%	- SmartText, hotkeys and audit features - OTBI reporting and integration basics - Application Composer and extensions
Topic 2: Service Request Management	25%	- SR categories, assignment rules and routing - Service catalog and entitlements - Milestones and action plans - SR creation, lifecycle and processing
Topic 3: Fusion Service Overview and Setup	15%	- Service configuration basics - Functional Setup Manager (FSM) usage - Security model, roles and access control
Topic 4: Digital Customer Service (DCS)	20%	- Authentication, profiles and security - Themes, templates and page customization - DCS architecture and deployment
Topic 5: Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access
Topic 6: Omnichannel Communications	15%	- Media toolbar and agent notifications - Work routing and queue setup - Email, chat and CTI configuration

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Pass Guaranteed 2026 Oracle 1Z0-1064-26: Efficient Oracle Fusion Service 2026 Implementation Professional Latest Dumps Pdf

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q26-Q31):

NEW QUESTION # 26
Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A. Fields
B. Objects
C. Exports
D. Themes
E. Object workflow
F. Roles and privileges
G. Reports
H. Icons

Answer: A,B,C,G

NEW QUESTION # 27
Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
B. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
C. Choose all optional result columns.
D. Do not choose any optional criteria columns.

Answer: A,B,D

NEW QUESTION # 28
Identify three considerations before starting the configuration of assignment rules to service requests.

A. the candidates of service requests to use as criteria for your rule assignments
B. the attributes of queues to use as criteria for your rule assignments
C. the candidates of queues to use as criteria for your rule assignments
D. the attributes of service requests to use as criteria for your rule assignments
E. the rule sets you want to create and the rules to include in each rule set

Answer: A,C,E

NEW QUESTION # 29
What three things should you do once you have established a global default coverage?

A. Use Application Composer to configure warning emails about milestone compliance events.
B. Create an ESS job to Monitor Service Request Milestones.
C. Use Application Composer to include milestones on the Service Request Layout if desired.
D. Create an ESS job to Aggregate Service Requests.

Answer: B,C,D

NEW QUESTION # 30
What should you do to enable Password Reset in Digital Customer Service (DCS)?

A. Obtain the Change Password Link and add it to your DCS page.
B. Instruct users that they can only change their password by chatting with an agent.
C. Add the Password Reset component to your DCS application.
D. Enable the "Password Reset" option in the User Administration component.

Answer: A

NEW QUESTION # 31
......

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