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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Enabling Valuable Investments	15%	- Prioritization and value assessment practices - Strategic alignment, portfolio management, business case development
Topic 2: Enabling Co-Created Value	8%	- Relationship management, service design, service desk practices
Topic 3: High-Velocity IT Concepts and Digital Enterprise	25%	- Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle - Core terms: High-velocity IT, digital organization, digital transformation, digital technology
Topic 4: Enabling Resilient Operations	10%	- Capacity and performance management, monitoring and event management - Problem management, service continuity, infrastructure and platform management
Topic 5: Enabling Assured Conformance	7%	- Information security management, risk management, compliance
Topic 6: Guiding Principles and Foundational Concepts for Velocity	20%	- Lean, agile, resilient, and continuous principles - Ethics, safety culture, lean culture, Toyota Kata - Service-dominant logic, design thinking, complexity thinking
Topic 7: Enabling Fast Development	15%	- Automation, cloud-native practices, and rapid deployment - Agile, DevOps, and continuous integration/delivery practices

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Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q23-Q28):

NEW QUESTION # 23
What is the MOST LIKELY reason for an organization to delay a transformation to high velocity?

A. The organization needs to maintain high levels of information security
B. The organization is not ready for a cultural change
C. The organization's customers value resilience over speed
D. The organization already uses an Agile approach to software development

Answer: B

Explanation:
The most likely reason to delay a transformation to high velocity is that the organization is not ready for a cultural change, since high-velocity IT requires new mindsets, collaboration models, and behaviors that cannot succeed without cultural readiness.

NEW QUESTION # 24
Which concept focuses on a collaborative exchange of competencies for the mutual benefit of the organizations involved?

A. Complexity thinking
B. Design thinking
C. Service-dominant logic
D. Toyota Kata

Answer: C

Explanation:
Service-dominant logic emphasizes that value is co-created through collaboration and the exchange of competencies between organizations, ensuring mutual benefit rather than value being delivered one-way.

NEW QUESTION # 25
An organization's efforts to maintain high levels of availability have significantly impacted its ability to make fast and frequent changes.
Which action BEST represents how the 'availability management' practice can support both of these aims?

A. Using site reliability engineering techniques
B. Using chaos engineering techniques
C. Measuring the frequency of component failures
D. Automating the handling of detected events

Answer: A

Explanation:
Site reliability engineering (SRE) techniques within the availability management practice balance availability with the need for speed and frequent change. SRE applies error budgets and automation to maintain resilience while enabling rapid delivery.

NEW QUESTION # 26
A service provider is performing a review that considers how well people use information that is presented on a particular screen.
Which high-velocity IT objective will this review support?

A. Co-created value
B. Resilient operations
C. Fast development
D. Assured conformance

Answer: C

Explanation:
Evaluating how effectively users interact with information on a screen supports improvements in usability and user experience design. This directly contributes to faster development by enabling teams to refine interfaces, reduce user friction, and deliver features more efficiently based on feedback, which aligns with the high-velocity IT objective of accelerating development and delivery.

NEW QUESTION # 27
An organization is under constant pressure to release new software features. Shortcuts are sometimes used to introduce features, and incidents are often solved with workarounds. As a result, the product is becoming increasingly difficult to maintain.
Which is the BEST approach to take in this situation?

A. Allocate resources to reduce technical debt
B. Move to a loosely coupled architecture
C. Implement a continual business analysis process
D. Adopt A/B testing

Answer: A

Explanation:
In high-velocity environments, frequent shortcuts and workaround-driven fixes typically accumulate technical debt, making systems harder to maintain and increasing long-term risk.
Actively allocating resources to reduce technical debt addresses the root cause by improving system maintainability, reducing complexity, and stabilizing future development and operations.

NEW QUESTION # 28
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