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Salesforce Salesforce-Communications-Cloud 認定試験の出題範囲：

トピック	出題範囲
トピック 1	計画と設計: このトピックでは、製品カタログのモデリング、注文の履行、移行戦略など、スケーラブルでベストプラクティス主導のソリューションを設計する Salesforce Communications Cloud プロフェッショナルの専門知識を測定します。Communications Cloud プロフェッショナルは、プロセスと要件をアーキテクチャガイドラインに合わせること、ユーザーストーリーに優先順位を付ける、資産管理フローを設計することについてテストされます。
トピック 2	検出: このセクションでは、Communications Cloud プロフェッショナルが顧客の IT エコシステムを評価し、KPI を定義し、ビジネスプロセスをマッピングし、データ量の考慮事項に対処して、Salesforce Communications Cloud ソリューションをビジネス目標に合わせる能力を評価します。
トピック 3	デリバリー: OOTB 機能とカスタマイズを区別し、アーキテクチャと注文コンポーネントを調整し、データ移行戦略を考案することで、最終設計を実装に変換することに重点を置いています。このトピックを習得すると、Communications Cloud プロフェッショナルとしての能力が強調されます。

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Salesforce Communications Cloud Accredited Professional (AP) Exam 認定 Salesforce-Communications-Cloud 試験問題 (Q71-Q76):

質問 # 71
Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?

A. An error at runtime no value will be assigned to the attribute "installation Type" on the technical product
B. No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.
C. An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes
D. No error will be returned the "installation type" will be copied as empty/null after decomposition on the technical product

正解：B

解説：
When mapping Internet and TV products to the same technical product using decomposition, if both have a common attribute like "Installation Type," the system will typically use the most recently modified attribute value during decomposition. This prevents runtime errors and ensures that the technical product reflects the latest customer choices without requiring manual intervention or causing design-time errors.References:
Salesforce documentation on product decomposition and attribute handling.

質問 # 72
UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.

A. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item
B. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.
C. Create one decomposition relationship each from all commercial offerings to the same technical product
D. Create one decomposition relationship each via one parent class product from all commercial offerings

正解：C

解説：
For multiple commercial offerings decomposing to the same CFS (Customer-Facing Service) technical product, creating one decomposition relationship for each commercial offering to the same technical product (A) is recommended. This ensures a clear and direct mapping between each commercial offering and the shared technical product.References:Salesforce Industries documentation on product modeling and decomposition relationships.

質問 # 73
Universal Connect (UC) sells several mobile devices to its customer. UC has several attribute like color, storage and screen size that are common across mobile devices. UC is looking for recommendation around efficiency them using SFI product catalog. How should consultant model the product catalog for UC?

A. Create 'base offer Spec Type' object type with all attribute and associate mobile device offer with this object type
B. Create 'Mobile offer Spec Type' with base attribute as parent object type and associate mobile device offers with object type and add additional attributes
C. Create 'Mobile Offer Spec Type' object with common attribute and set the patent object type as 'Base offer Spec Type'. Then associate mobile device offers with 'Base Offer Spec Type' Object Type.
D. Create 'Mobile Offer Spec Type' object with common attribute and set the patent object type as 'Base offer Spec Type'. Then associate mobile device offers with 'Mobile Offer Spec Type' Object Type.

正解：B

解説：
Base offer Spec Type should not have object sub type as best practice

質問 # 74
United Telecom has completed the high level design (HLD) phase and has information about the objects involved, data volumes, and file requirements, which three steps should a consultant take to assess the storage need on communication cloud.

A. Analyze the storage usage of the existing legacy system
B. Identify the storage needs between data storage and file storage.
C. Analyze an external data storage system for more cost effective data storage
D. Calculate the file and data storage required based on required data volume and file attachment requirements.
E. Access the archiving strategy and determine how storage will be cleared though archiving.

正解：A、D、E

質問 # 75
ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?

A. Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules
B. Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.
C. Keep the number of attribute on the product low, avoid big picklist and direct assignments.
D. Advise them to use picklist attribute with multiple pick lists values instead of configuring new products

正解：B、C

解説：
In designing the commercial catalog to manage performance with high cart numbers, keeping the number of product attributes low and avoiding large picklists (A), and limiting complex product hierarchies and advanced rules like AutoAdd or AutoRemove (C) are crucial. These practices help maintain system performance by simplifying the product structure and reducing the processing required during CPQ and order management operations.References:Salesforce CPQ and Order Management best practices for product catalog design.

質問 # 76
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