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Salesforce AI-201 Exam Syllabus Topics:

Section	Weight	Objectives
Governance & Observability	10%	- AI governance 1. Monitoring agent behavior 2. Trust layer and compliance concepts
Data Cloud & Grounding	20%	- Data integration for AI agents 1. Using Data Cloud for retrieval augmentation 2. Connecting external data sources
AI Agents	35%	- Agent behavior configuration 1. Filters and variables for deterministic behavior 2. Agent reasoning engine concepts - Agent setup and orchestration 1. Standard and custom agent actions 2. Standard and custom topics
Prompt Engineering	20%	- Prompt Builder usage 1. Prompt templates and configuration 2. Field generation and flex templates - Grounding techniques 1. Best practices for prompt design 2. Data grounding for reducing hallucinations
Testing, Deployment & Lifecycle	15%	- Agent lifecycle management 1. Sandbox to production deployment 2. Testing and validation strategies

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Salesforce Certified Agentforce Specialist Sample Questions (Q105-Q110):

NEW QUESTION # 105
Universal Containers wants to be able to detect with a high level confidence if content generated by a large language model (LLM) contains toxic language. Which action should an Al Specialist take in the Trust Layer to confirm toxicity is being appropriately managed?

A. Create a flow that sends an email to a specified address each time the toxicity score from the response exceeds a predefined threshold.
B. Access the Toxicity Detection log in Setup and export all entries where isToxicityDetected is true.
C. Create a Trust Layer audit report within Data Cloud that uses a toxicity detector type filter to display toxic responses and their respective scores.

Answer: C

Explanation:
To ensure that content generated by a large language model (LLM) is appropriately screened for toxic language, the Agentforce Specialist should create a Trust Layer audit report within Data Cloud. By using the toxicity detector type filter, the report can display toxic responses along with their respective toxicity scores, allowing Universal Containers to monitor and manage any toxic content generated with a high level of confidence.

NEW QUESTION # 106
Universal Containers (UC) has a legacy system that needs to integrate with Salesforce. UC wishes to create a digest of account action plans using the generative API feature. Which API service should UC use to meet this requirement?

A. SOAP API
B. REST API
C. Metadata API

Answer: B

Explanation:
To create a digest of account action plans using the generative API feature, Universal Containers should use the REST API. The REST API is ideal for integrating Salesforce with external systems and enabling interaction with Salesforce data, including generative capabilities like creating summaries or digests. It supports modern web standards and is suitable for flexible, lightweight interactions between Salesforce and legacy systems.
Metadata API is used for retrieving and deploying metadata, not for data operations like generating summaries.
SOAP API is an older API used for integration but is less flexible compared to REST for this specific use case.

NEW QUESTION # 107
Universal Containers wants to implement a solution in Salesforce with a custom UX that allows users to enter a sales order number. Subsequently, the system will invoke a custom prompt template to create and display a summary of the sales order header and sales order details.
Which solution should an Agentforce Specialist implement to meet this requirement?

A. Create an autolaunched flow and invoke the prompt template using the standard "Prompt Template" flow action.
B. Create a template-triggered prompt flow and invoke the prompt template using the standard
"Prompt Template" flow action.
C. Create a screen flow to collect the sales order number and invoke the prompt template using the standard "Prompt Template" flow action.

Answer: C

Explanation:
Universal Containers (UC) requires a solution with a custom UX for users to input a sales order number, followed by invoking a custom prompt template to generate and display a summary.
Let's evaluate each option based on this requirement and Salesforce Agentforce capabilities.

NEW QUESTION # 108
Universal Containers deploys a new Agentforce Service Agent into the company's website but is getting feedback that the Agentforce Service Agent is not providing answers to customer questions that are found in the company's Salesforce Knowledge articles. What is the likely issue?

A. The Agentforce Service Agent user needs to be created under the standard Agent Knowledge profile.
B. The Agentforce Service Agent user was not given the Allow View Knowledge permission set.
C. The Agentforce Service Agent user is not assigned the correct Agent Type License.

Answer: B

Explanation:
Universal Containers (UC) has deployed an Agentforce Service Agent on its website, but it's failing to provide answers from Salesforce Knowledge articles.

NEW QUESTION # 109
Coral Cloud Resorts is about to start testing its concierge agent with guests. Which metrics should be captured to monitor the performance, correctness, and user experience?

A. Response performance, tone, and CSATs
B. Agent performance, token usage, and conversation duration
C. Response times, accuracy and relevance of answers, and resolution success

Answer: C

Explanation:
According to the AgentForce Monitoring and Evaluation Framework, the three key dimensions for measuring AI agent quality are performance, correctness, and user satisfaction. To accurately monitor these, organizations should track:
Response times (to assess system and model latency),
Accuracy and relevance of answers (to measure the grounding and reasoning quality), and Resolution success (to confirm task completion or problem-solving effectiveness).
These metrics provide a balanced evaluation of both technical efficiency and user experience.

NEW QUESTION # 110
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