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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Genesys Predictive Routing- Configuration
  • 1. Predictive Routing Setup
  • 2. Performance Optimization
  • 3. Queue and Routing Configuration
- Getting Started
  • 1. Overview of Predictive Routing
  • 2. Business Use Cases
  • 3. AI-based Routing Concepts
Genesys Predictive Engagement- Setup and Configuration
  • 1. Predictive Engagement Fundamentals
  • 2. Configuration of Engagement Features
  • 3. Web Tracking and Visitor Identification
- Reporting and Analytics
  • 1. AI-driven Insights
  • 2. Engagement Analytics
  • 3. Performance Reporting
- Customer Journey for Agents
  • 1. Journey Context
  • 2. Customer Behavior Analysis
  • 3. Agent Interaction Experience
- Action Maps
  • 1. Customer Journey Triggers
  • 2. Action Map Configuration
  • 3. Targeting and Engagement Rules

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q50-Q55):

NEW QUESTION # 50
What is one use case for using multiple action maps on a website?
Response:

Answer: D


NEW QUESTION # 51
Which data points are critical for running a GPR benefit assessment?
(Choose two)
Response:

Answer: A,C


NEW QUESTION # 52
What must be deployed to a website to enable web tracking for Predictive Engagement?
Response:

Answer: B


NEW QUESTION # 53
Which two characteristics describe content offers in Predictive Engagement?
(Choose two)
Response:

Answer: A,B


NEW QUESTION # 54
GPE web tracking works even if a visitor disables cookies in their browser.
(True/False)
Response:

Answer: B


NEW QUESTION # 55
......

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