Free PDF Quiz 2026 ServiceNow CIS-ITSM: Certified Implementation Specialist - IT Service Management–Trustable Reliable Exam Online

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ServiceNow CIS-ITSM Exam Syllabus Topics:

Section	Weight	Objectives
Incident Management	30%	- Configuration of incident properties, fields, and states - Incident lifecycle and process flow - Integration with CMDB and other ITSM modules - Assignment rules, escalation, and notifications
Configuration Management Database (CMDB)	5%	- CMDB data model, classes, and relationships - CMDB integration with ITSM processes - CI identification, reconciliation, and normalization
Problem Management	20%	- Known error and workaround management - Problem resolution and closure processes - Root cause analysis and documentation - Problem lifecycle, identification, and investigation
Request Fulfillment & Service Catalog	15%	- Service catalog design, items, and categories - Request lifecycle, approval, and fulfillment processes - Catalog variables, order guides, and workflows - Service level agreements for requests
Change Management	20%	- Change models, approval workflows, and policies - Change scheduling, risk assessment, and implementation - Change success measurement and reporting - Change types: Standard, Normal, Emergency
Integrations & Advanced Features	10%	- Service Portfolio Management - Integration between ITSM applications - Service Operations Workspace configuration - Platform features: Workflows, Notifications, Reporting

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q11-Q16):

NEW QUESTION # 11
Given the class structure shown below, which types of Cls will be included in a report run against the cmdb_ci_computer table?

A. Cls defined directly in cmdb_ci_computer and all child classes
B. Just Cls defined directly in cmdb_ci_computer
C. Cls defined directly in cmdb_ci_computer and all parent classes

Answer: A

NEW QUESTION # 12
True or False: Within a Catalog Item, a 'Container Split' formatter is required between 'Container Start' and
'Container End' to split variables into columns.

A. False
B. True

Answer: A

NEW QUESTION # 13

Consider the Apex controller above, that is called from a Lightning Aura Component.
What is wrong with it?

A. Line 8: method must first serialize the list to JSON before returning
B. Line 1: class must be global
C. Line 6: method must be static
D. Lines 1 and 6: class and method must be global

Answer: B

NEW QUESTION # 14
Which of the following record types would you use in order to view company policies?

A. Record Producer
B. Content Item
C. Catalog Item
D. Order Guide

Answer: B

Explanation:
Content Item can contain information or a link to a page so it is the best option to use when the content of the catalog item is static.

NEW QUESTION # 15
What is the purpose of the "Send to event creator" check box in the notification form?

A. It allows certain users to subscribe to these notifications.
B. It sends a notification to the author of the event every time the event is triggered.
C. It allows an email to be sent to the user who triggered an event which caused a notification.
D. To sends a monthly report to the author of an event with all the times an event was triggered during the month.

Answer: C

Explanation:
If "Send to event creator" checkbox is NOT selected in the notification form, no notification will be sent to the user who triggered the event which caused the notification.

NEW QUESTION # 16
......

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