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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Service Management Key Concepts	- Service Offerings - Service Relationships - Value and Value Co-creation
Topic 2: ITIL Service Value System (SVS)	- Guiding Principles - Governance - Practices Overview - Service Value Chain - Continual Improvement
Topic 3: The Four Dimensions of Service Management	- Organizations and People - Partners and Suppliers - Information and Technology - Value Streams and Processes

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EXIN New ITILFND_V4 Test Objectives: ITIL 4 Foundation - TestValid Authoritative Company in Offering Certification Training

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EXIN ITIL 4 Foundation Sample Questions (Q289-Q294):

NEW QUESTION # 289
Why should a service level agreement include bundles of metrics?

A. To reduce the number of metrics that need to be measured and reported
B. To ensure that the service levels have been agreed with customers
C. To help focus on business outcomes, rather than operational results
D. To ensure that all services are included in the service reports

Answer: C

NEW QUESTION # 290
Which is a financially valuable component that can contribute to the delivery of a service?

A. IT asset
B. Sponsor
C. Service offering
D. Configuration item

Answer: A

NEW QUESTION # 291
Which practice recommends the use of event-based surveys to gather feedback from customers?

A. Service request management
B. Service level management
C. Change enablement
D. Problem management

Answer: B

NEW QUESTION # 292
Which of these should be logged and managed as a problem?

A. A monitoring tool detects a change of state for a service
B. 'Continual improvement' needs to prioritize an improvement opportunity
C. A user requests delivery of a laptop
D. Trend analysis shows a large number of similar incidents

Answer: D

Explanation:
Explanation

NEW QUESTION # 293
A major incident has been closed, but there is a risk that it might happen again.
How should this be logged and managed?

A. As a service request
B. As a change request
C. As an event
D. As a problem

Answer: D

NEW QUESTION # 294
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