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| Section | Weight | Objectives |
|---|---|---|
| Solution Design and Documentation | 18% | - Translate requirements into Salesforce solution design - Create functional specifications and design documents - Map business processes to Salesforce capabilities |
| Requirements Gathering and Management | 18% | - Engage stakeholders to elicit, validate and prioritize requirements - Distinguish between scope, requirements and user stories - Document and manage requirements in version control |
| Development Support and User Acceptance | 12% | - Support solution development and clarify requirements - Plan and execute user acceptance testing - Validate solution against requirements |
| Customer Discovery | 17% | - Document business processes and scope - Assess current state of existing products and processes - Understand BA roles across implementation lifecycle - Define project scope based on business strategies, goals and challenges |
| Change Management and Enablement | 17% | - Develop change enablement strategies - Support adoption and training activities - Identify change impacts and risks |
| User Stories and Acceptance Criteria | 18% | - Define components of effective user stories - Write clear, testable acceptance criteria - Document and maintain user stories |
>> Certified-Business-Analyst実際試験 <<
最近の数年間で、IT領域の継続的な発展と成長に従って、Certified-Business-Analyst認証試験はもうSalesforce試験のマイルストーンになりました。SalesforceのCertified-Business-Analyst「Salesforce Certified Business Analyst Exam」の認証試験はあなたがIT分野のプロフェッショナルになることにヘルプを差し上げます。SalesforceのCertified-Business-Analystの試験問題を提供するウェブが何百ありますが、なぜ受験生は殆どPass4Testを選んだのですか。それはPass4TestにはIT領域のエリートたちが組み立てられた団体があります。その団体はSalesforceのCertified-Business-Analystの認証試験の最新の資料に専攻して、あなたが気楽にSalesforceのCertified-Business-Analystの認証試験に合格するためにがんばっています。Pass4Testは初めにSalesforceのCertified-Business-Analystの認証試験を受けるあなたが一回で成功することを保証します。Pass4Testはいつまでもあなたのそばにいて、あなたと一緒に苦楽を共にするのです。
質問 # 23
The North American (NA) sales team wants to add a set of new fields and delete several fields from the Account object. During requirements gathering, the business analyst (BA) discovers the fields are actively being used by the EMEA team.
Which step should the BA take next?
正解:A
解説:
Explanation
When a business analyst discovers that different teams have different needs or preferences for using Salesforce fields, they should refine the requirements to accommodate both teams. This is because deleting fields that are actively used by another team could cause data loss, errors, or inefficiencies in their processes. The business analyst should work with both teams to understand their use cases, data models, workflows, reports, dashboards, integrations, security settings, etc., and find ways to customize Salesforce fields that meet both teams' needs without compromising data quality or performance. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/requirement
質問 # 24
Cloud Kicks (CK) is expanding and has many different departments in manufacturing and delivery. CK needs to prepare for a new Sales Cloud implementation for it, 6,000 users. To increase adoption, the business analyst (BA) wants to break down existing sides between the manufacturing and delivery departments.
Which planning approach should the ISA take to get buy-in from users?
正解:B
解説:
This answer states that documenting user requirements from each department during discovery sessions is what the BA should do to get buy-in from users for preparing for a new Sales Cloud implementation for 6,000 users at CK. User requirements are the needs, expectations, and objectives of the users for the Sales Cloud implementation. Discovery sessions are meetings or workshops where the BA gathers and clarifies user requirements from different stakeholders. Documenting user requirements from each department during discovery sessions means that the BA records and organizes the information obtained from different stakeholders from different departments, such as manufacturing and delivery, in a clear and concise way.
Documenting user requirements from each department during discovery sessions is what the BA should do to get buy-in from users for preparing for a new Sales Cloud implementation because it helps the BA to understand and validate the user requirements, and to communicate and align them with the project scope and goals. References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst- quick-look/use-stakeholder-engagement-skills
質問 # 25
A business analyst (BA) working on a Service Cloud implementation is reviewing user stories to verify they are written effectively.
What should the BA confirm about the user stories when completing this review?
正解:A
解説:
Explanation
The business analyst should confirm that the user stories are written effectively by checking that they can be easily prioritized and are small enough to estimate accurately. User stories are short and simple descriptions of a feature or functionality from the perspective of an end user or customer. User stories should follow the INVEST criteria, which stands for Independent, Negotiable, Valuable, Estimable, Small, and Testable. User stories that can be easily prioritized and are small enough to estimate accurately are more likely to meet the Estimable and Small criteria. Estimable means that a user story should have enough information and clarity to allow developers and testers to estimate the effort and time required to complete it. Small means that a user story should be simple and concise, and it should be able to be completed within a single sprint by a single developer or a small team. References:
https://trailhead.salesforce.com/content/learn/modules/user-story-creation/write-user-stories
質問 # 26
In which of the following app markets CANT the Salesforce App be found?
正解:C
質問 # 27
Cloud Kicks (CK) wants to enhance the user experience for customer service agents on Service Cloud so they can effectively meet their service-level agreements. CK has a vision for the future state, but needs to understand how to achieve it. A business analyst (BA) has been assigned to help with this goal.
Which type of document should the BA use to meet the requirement?
正解:C
質問 # 28
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IT業界で仕事している皆さんはIT認定試験の資格の重要性をよく知っていているでしょう。IT認定試験には多くの種類があります。現在最も人気がある試験もいろいろあります。例えばCertified-Business-Analyst認定試験などです。その中の試験、どちらを受験しましたか。もし一つの認証資格を持っていないなら、IT認定試験を申し込んで試験の資格を取得する必要があります。試験を受ける予定があれば、急いでPass4Testへ来て必要な情報を見つけましょう。Pass4TestはあなたがCertified-Business-Analyst認定試験に合格する保障ですから。
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