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WGU Introduction-to-IT Exam Syllabus Topics:

SectionObjectives
Topic 1: Networking & Internet Fundamentals- Network Devices
  • 1. IP addressing and packet transmission
    • 2. Routers, switches, hubs, access points
      - Network Concepts
      • 1. Protocols (TCP/IP, HTTP/HTTPS, DNS)
        • 2. LAN vs WAN, network types and topologies
          Topic 2: IT Roles, Governance & Professional Practices- IT Careers
          • 1. Business alignment of IT systems
            • 2. Help desk, system admin, network roles
              - Governance & Processes
              • 1. System development lifecycle basics
                • 2. IT governance fundamentals
                  Topic 3: Cybersecurity & Emerging Technologies- Security Fundamentals
                  • 1. Phishing, firewalls, VPNs, authentication
                    • 2. Malware types (virus, worm, ransomware)
                      - Emerging Tech & Ethics
                      • 1. AI bias, ethics, intellectual property
                        • 2. Cloud computing fundamentals
                          Topic 4: Computer Hardware & Software Fundamentals- Software Systems
                          • 1. System vs application software, drivers, firmware
                            • 2. Operating systems (Windows, macOS, Linux concepts)
                              - Computer Components
                              • 1. Input/output and system architecture basics
                                • 2. CPU, RAM, storage devices, motherboard, peripherals
                                  Topic 5: Data, Databases & Information Systems- Data Concepts
                                  • 1. Metadata and data processing concepts
                                    • 2. Data vs information vs knowledge (DIKW model)
                                      - Databases
                                      • 1. Queries and structured data concepts
                                        • 2. Relational database basics

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                                          WGU Introduction to IT Sample Questions (Q89-Q94):

                                          NEW QUESTION # 89
                                          Which type of services are Google Apps, Dropbox, and GoToMeeting?

                                          Answer: D

                                          Explanation:
                                          Google Apps, Dropbox, and GoToMeeting are all examples of Software-as-a-Service (SaaS). SaaS is a software distribution model in which a third-party provider hosts applications and makes them available to customers over the internet. This contrasts with IaaS, which provides virtualized computing resources over the internet, and PaaS, which offers hardware and software tools over the internet.
                                          1.Google Apps (now Google Workspace) provides productivity and collaboration tools.
                                          2.Dropbox offers cloud storage and file synchronization services.
                                          3.GoToMeeting is an online meeting, desktop sharing, and video conferencing software.
                                          All three services are accessed over the internet and do not require users to manage hardware or software updates, which is characteristic of the SaaS model.
                                          References: The information is verified by multiple sources that discuss cloud service models, including articles that specifically categorize Google Workspace, Dropbox, and GoToMeeting as SaaS12. Additionally, Google's support documentation for GoToMeeting integration with Google Workspace further supports this classification3.


                                          NEW QUESTION # 90
                                          Which type of high-level language translates the entire program at once?

                                          Answer: C

                                          Explanation:
                                          Compiled languages follow this process:
                                          1.Source Code: You write code in a high-level language (like C++, Java, or C#).
                                          2.Compiler: A compiler translates the entire source code into machine-executable code (object code) at once.
                                          3.Executable File: The object code is often packaged into an executable file.
                                          4.Execution: The executable file can be run directly by the computer's operating system.


                                          NEW QUESTION # 91
                                          What is one of the goals of the Association for the Advancement of Artificial Intelligence AAAI?

                                          Answer: A

                                          Explanation:
                                          AAAI is a professional scientific society focused on artificial intelligence, and one of its central goals is advancing scientific understanding of the mechanisms and capabilities of intelligent machines. In Information Technology, AAAI is associated with research communities that study machine learning, reasoning, natural language processing, robotics, and problem-solving methods. The goal described in option C matches this mission by emphasizing scientific understanding of machine problem-solving capabilities. Option A aligns more with accreditation organizations, such as ABET, which evaluates academic programs. Option B describes goals associated with standards and computing infrastructure reliability and interoperability, which is more aligned with organizations that focus on standards and systems engineering. Option D aligns more with privacy-focused organizations and governance frameworks. AAAI supports conferences, publications, and collaboration aimed at improving AI theory and practice. Therefore, the correct answer is that AAAI advances a scientific understanding of the problem-solving capabilities of machines.


                                          NEW QUESTION # 92
                                          Which type of off-site storage is an empty shell that can be used for operations in the event of a natural disaster or terrorist attack?

                                          Answer: B

                                          Explanation:
                                          The type of off-site storage that serves as an empty shell for operations during a natural disaster or terrorist attack is a Cold site1. Unlike a Hot site, which is fully operational and ready for immediate use, a Cold site requires setup and provisioning before it can be utilized1. It provides a cost-effective solution for disaster recovery while minimizing ongoing expenses.


                                          NEW QUESTION # 93
                                          How does application software differ from operating systems?
                                          Choose 2 answers

                                          Answer: B,D

                                          Explanation:
                                          Application software and operating systems serve different purposes within a computer system. The primary distinction lies in their functionality and interaction with the computer's hardware and the user.
                                          *Operating Systems (OS):
                                          oAn OS is system software that acts as an intermediary between the user and the computer hardware.
                                          oIt manages and coordinates the hardware components of a computer system, including the CPU, memory, storage devices, and peripheral devices.
                                          oThe OS provides a platform for application software to run and facilitates user interaction with the system through a user interface.
                                          oExamples include Microsoft Windows, Linux, and macOS.
                                          *Application Software:
                                          oApplication software consists of programs designed to perform specific tasks for the user.
                                          oThese tasks can range from productivity applications like word processors and spreadsheets (Answer A) to communication tools like email clients (Answer B).
                                          oUnlike the OS, application software does not manage hardware resources directly. Instead, it relies on the OS to provide these services.
                                          oExamples include Microsoft Word, Excel, and Mozilla Firefox.
                                          *Key Differences:
                                          oApplication software is run by the end-user to perform specific tasks, while the OS runs in the background, managing the overall operation of the computer system.
                                          oThe OS directly supports and manages the computer hardware system, which is not the case for application software.
                                          References: The information provided here is verified through reliable sources that detail the differences between application software and operating systems12.


                                          NEW QUESTION # 94
                                          ......

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