MB-230 Prepaway Dumps, Valid MB-230 Exam Tutorial

P.S. Free & New MB-230 dumps are available on Google Drive shared by PrepAwayTest: https://drive.google.com/open?id=162kb770XoauMYFZ8mEHvFcKpyt8shumK

The valid updated, and real PrepAwayTest MB-230 questions and both practice test software are ready to download. Just take the best decision of your professional career and get registered in Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification exam and start this journey with PrepAwayTest MB-230 Exam PDF dumps and practice test software. All types of Microsoft MB-230 Exam Questions formats are available at the affordable price.

Microsoft MB-230 Exam Syllabus Topics:

SectionObjectives
Topic 1: Configure Dynamics 365 Customer Service- Configure customer service applications
  • 1. Configure basic system settings
    • 2. Set up Dynamics 365 Customer Service app
      - Manage cases and queues
      • 1. Case lifecycle management
        • 2. Queue configuration and routing
          Topic 2: Manage service level agreements (SLAs) and entitlements- SLAs configuration
          • 1. Define SLA KPIs
            • 2. Track SLA compliance
              - Entitlements
              • 1. Create and manage entitlements
                Topic 3: Manage cases and knowledge- Knowledge management
                • 1. Knowledge articles creation and lifecycle
                  • 2. Search and knowledge usage
                    - Case management
                    • 1. Automate case routing
                      • 2. Create and resolve cases
                        Topic 4: Analyze and improve customer service insights- Reporting and dashboards
                        • 1. Use analytics in Customer Service
                          Topic 5: Implement omnichannel for customer service- Omnichannel setup
                          • 1. Routing and work distribution
                            • 2. Chat, voice, and messaging configuration

                              >> MB-230 Prepaway Dumps <<

                              Valid MB-230 Exam Tutorial & Exam MB-230 Lab Questions

                              Do you want to use your spare time to get MB-230 exam certification? The PDF version of our MB-230 exam materials provided by us can let you can read anytime and anywhere. We also provide online version and the software version. The content of different version is diverse, and every of them have their own advantages. You can download the version of the MB-230 Exam Materials to try and find the version that satisfies you.

                              Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q290-Q295):

                              NEW QUESTION # 290
                              A company uses Dynamics 365 Customer Service. The app is shared by agents and the inventory department.
                              The inventory department manages the products- The agents have read-only access.
                              Agents must have access to the products to add the products to cases. The agents do not need to view the products in the site map.
                              You need to prevent agents from viewing products in the site map while maintaining the ability for the inventory department.
                              What should you do?

                              Answer: B


                              NEW QUESTION # 291
                              You use Dynamics 365 for Customer Service administrator. You plan to create Voice of the Customer surveys.
                              You need to determine which survey question feature is needed to complete the design of the survey.
                              Which survey features should you use? To answer, select the appropriate survey type in the dialog box in the answer area.
                              NOTE: Each correct selection is worth one point.

                              Answer:

                              Explanation:

                              Explanation:

                              References:
                              https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/design- advancedsurvey


                              NEW QUESTION # 292
                              You pick a case from a queue.
                              You determine that you cannot resolve the case, and plan to release the case back to the queue.
                              What effect does releasing the case to the queue have on record ownership?

                              Answer: B

                              Explanation:
                              https://carldesouza.com/picking-releasing-cases-queues/


                              NEW QUESTION # 293
                              You need to meet the automatic case creation requirements.
                              What should you do? To answer, select the appropriate options in the answer area.
                              NOTE:Each correct selection is worth one point.

                              Answer:

                              Explanation:

                              Explanation
                              Graphical user interface, text, application, email Description automatically generated

                              Reference:
                              https://docs.microsoft.com/en-us/dynamics365/customer-service/automatically-create-case-from-email
                              https://cloudblogs.microsoft.com/dynamics365/it/2017/07/25/convert-email-to-a-case-with-a-few-clicks-in-dyna


                              NEW QUESTION # 294
                              You make a phone call regarding an existing case record.
                              You need to create a phone call activity that appears on the case record timeline.
                              Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

                              Answer:

                              Explanation:

                              Explanation:


                              NEW QUESTION # 295
                              ......

                              We have prepared our MB-230 training materials for you. They are professional practice material under warranty. Accompanied with acceptable prices for your reference, all our materials with three versions are compiled by professional experts in this area more than ten years long. Moreover, there are a series of benefits for you. So the importance of MB-230 Actual Test is needless to say. If you place your order right now, we will send you the free renewals lasting for one year. All those supplements are also valuable for your MB-230 practice exam.

                              Valid MB-230 Exam Tutorial: https://www.prepawaytest.com/Microsoft/MB-230-practice-exam-dumps.html

                              BTW, DOWNLOAD part of PrepAwayTest MB-230 dumps from Cloud Storage: https://drive.google.com/open?id=162kb770XoauMYFZ8mEHvFcKpyt8shumK