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Evidently, the candidate needs to have basic knowledge about the ServiceNow platform. The candidate must have knowledge about the data collection, data visualization, and configuration of indicators. The views and good knowledge of the technical aspects of the ServiceNow platform of the candidates on the ServiceNow platform should be good.
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ServiceNow is a leading provider of cloud-based IT service management software. It offers a wide range of products and services that help organizations automate and streamline their business operations. One of the key products offered by ServiceNow is Performance Analytics, which provides real-time insights into an organization's performance. To help professionals demonstrate their proficiency in Performance Analytics, ServiceNow offers the Certified Application Specialist - Performance Analytics (CAS-PA) certification exam.
NEW QUESTION # 85
Which is a true statement about a Formula Indicator?
Answer: B
Explanation:
The correct answer is D. The code in the Formula box is JavaScript, because ServiceNow Formula Indicators use JavaScript expressions to calculate results from existing indicator scores.
A Formula Indicator derives its value from one or more contributing indicators. Formulas commonly perform mathematical calculations, including ratios, percentages, differences, and comparisons against targets.
For example, an indicator measuring incident backlog growth can use the following formula:
[[Number of new incidents]] - [[Number of resolved incidents]] ;
More advanced formulas can incorporate JavaScript variables, conditional statements, and supported Performance Analytics functions.
The key distinction concerns when the calculation executes.
Formula Indicators are evaluated when their values are requested, such as when viewed through Analytics Hub or a supported widget. Their results are not ordinarily materialized as stored scores during the data collection job.
In contrast, Performance Analytics Scripts execute during data collection to calculate values that are subsequently stored.
Therefore, option B confuses Formula Indicators with scripted collection calculations, while option C incorrectly identifies collection time as the evaluation point.
Option A is also incorrect as a universal statement because formula evaluation errors are not necessarily recorded in a dedicated Formula Error log.
ServiceNow ' s Performance Analytics technical guidance explicitly distinguishes JavaScript-based Formula Indicators from collection-time Performance Analytics Scripts.
Therefore, D is correct.
ServiceNow Community+1
References: ServiceNow Performance Analytics - Formula Indicators; Create a Formula Indicator; Formula JavaScript Syntax; Performance Analytics Scripts; PAFormulaUtils API.
NEW QUESTION # 86
What is the best practice to manage deprecated Homepages?
Answer: A
Explanation:
The correct answer is B. Use the "Convert to Dashboard" UI Action, because ServiceNow provides a migration mechanism for converting deprecated Homepages into responsive dashboards.
Traditional Homepages were progressively deprecated as ServiceNow introduced responsive dashboards and Next Experience interfaces.
Rather than rebuilding existing Homepage configurations manually, administrators can use the supported conversion workflow to migrate eligible Homepage content.
In the documented bulk-conversion process, an administrator navigates to sys_portal_page.list, selects the required Homepage records, and chooses Convert to Dashboard from the Actions on selected rows menu.
The conversion creates corresponding responsive dashboards using the eligible Homepage configurations.
This approach reduces administrative effort and preserves the reusable content structures supported by the conversion process.
ServiceNow also provides a Homepage deprecation help tool. In newer migration workflows, the tool supports converting Homepages into tabs on new or existing dashboards using the Convert to tabs action.
These approaches serve the same broader objective of replacing deprecated Homepages with supported dashboard experiences.
Option A introduces unnecessary manual work.
Options C and D are not the documented conversion commands.
Administrators should verify the resulting dashboard layouts, widgets, and permissions after migration.
Therefore, B is the correct answer for the UI action identified in this question.
ServiceNow Community+1
References: ServiceNow - Convert Multiple Homepages to Responsive Dashboards; Homepage Deprecation Help Tool; Convert Homepages to Dashboard Tabs; Dashboard Migration.
NEW QUESTION # 87
Which of these Indicators should NOT be included in a Historical Collection? (Choose two.)
Answer: C,D
Explanation:
The expected answers are A. Average age of open incidents and C. Number of incidents not updated in the last 5 days.
Historical data collection attempts to reconstruct earlier indicator scores using information currently available in operational records. It cannot reliably reconstruct every historical condition, especially when records have changed since the date being evaluated.
Option A - Correct: Average age of open incidents depends on identifying which incidents were open on each historical date and calculating their ages at that time. An incident that was open previously may now be resolved. Without a reliable historical record of state transitions, the reconstructed population may be inaccurate.
Option C - Correct: The indicator measures whether incidents remained unchanged for the preceding five days. The current sys_updated_on field reflects the latest update and does not preserve every earlier update timestamp. Historical inactivity therefore cannot be reliably determined from that field alone.
Option B - Incorrect: Number of new incidents can generally be reconstructed using the incident creation timestamp, which remains available after creation.
Option D - Incorrect as the intended examination selection: A null Assignment Group condition can be evaluated against stored records. However, because assignment groups can subsequently change, historical results for this indicator may also be inaccurate without historical field information.
The practical recommendation is to collect time-sensitive indicators through scheduled daily collection rather than relying on retrospective calculations.
ServiceNow Community+2
References: ServiceNow Performance Analytics - Collect Historical Data; Historical Collection Limitations; Incident Management Indicators; Indicator Source Conditions; Daily Data Collection.
NEW QUESTION # 88
Consider the example formula below. What is the formula output when a Breakdown is applied?
[[Number of new incidents]] / {{Number of new incidents}} * 100;
Answer: D
Explanation:
The correct answer is B. The formula returns the Breakdown score as a percentage of the overall score, because the formula deliberately applies the selected breakdown to the numerator while preventing it from affecting the denominator.
ServiceNow Formula Indicators recognize two different indicator-reference formats.
* [[Indicator]] allows the indicator to follow breakdowns applied to the overall Formula Indicator.
* {{Indicator}} prevents the contributing indicator from following those breakdowns.
Therefore, when a user selects a breakdown such as Priority = 1 - Critical, the numerator evaluates the number of newly created Critical incidents.
The denominator continues to evaluate the total number of newly created incidents across all priorities.
For example, suppose an indicator records the following scores:
The resulting formula returns 20%, representing the proportion of all new incidents classified as Critical.
Option C would be correct only if the numerator and denominator contained identical scores, such as when no breakdown is applied and the overall score is nonzero.
The formula does not compare historical periods or apply Time Series aggregations.
ServiceNow explicitly documents the use of double curly braces to prevent contributing indicators from following breakdowns.
ServiceNow
References: ServiceNow Performance Analytics - Prevent a Contributing Indicator from Following Breakdowns; Formula Indicators; Breakdown-Aware Calculations; Allow Breakdowns; Indicator Percentage Calculations.
NEW QUESTION # 89
Which of the following are suggested when you type in a query on Analytics Q & A? (Choose three.)
Answer: A,B,D
Explanation:
When you use Analytics Q & A, the suggestions from previous searches are now shown together with the suggested indicators, tables, and columns.
As you type in a query, Analytics Q & A suggests recent searches, indicators, tables, and columns that match what you have typed so far. Only the tables and columns to which you have access are shown.
If Analytics Q & A cannot determine which table you want, it shows you up to three likely tables.
Reference:https://docs.servicenow.com/bundle/quebec-now-intelligence/page/use/performance-analytics
/concept/analytics-q-and-a.html
NEW QUESTION # 90
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