Reliable GCX-AI-GPE Practice Exam Learning Materials: Cloud CX AI-GPE and GPR Certification - ITExamSimulator

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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Topic 1: Conversational AI and Automation- Bot and virtual agent integration
  • 1. Bot flows and escalation handling
    • 2. NLU concepts (intents, utterances, entities)
      Topic 2: Genesys Predictive Engagement (GPE)- Configuration and behavior tracking
      • 1. Visitor activity tracking and segmentation
        • 2. Action maps and outcomes
          Topic 3: Integration and Implementation- Genesys Cloud CX ecosystem integration
          • 1. CRM and third-party system integration
            • 2. API-based configuration and deployment
              Topic 4: Genesys Predictive Routing (GPR)- AI-based routing logic
              • 1. Skill-based vs predictive routing comparison
                • 2. Routing optimization and performance tuning
                  Topic 5: Data, Analytics, and Governance- Reporting and optimization
                  • 1. Ethical AI and data governance considerations
                    • 2. Engagement and routing performance metrics
                      Topic 6: AI & Customer Experience Fundamentals- AI-driven customer engagement concepts
                      • 1. AI in contact center efficiency and personalization
                        • 2. Predictive intent and customer journey optimization

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                          Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q91-Q96):

                          NEW QUESTION # 91
                          The Journey Panel includes visual icons that represent different visitor events such as page views, engagements, and outcomes.
                          (True/False)
                          Response:

                          Answer: B


                          NEW QUESTION # 92
                          Which two of the following are valid terminologies in the GPE system?
                          (Choose two)
                          Response:

                          Answer: C,D


                          NEW QUESTION # 93
                          Which two actions are part of outcome creation in Predictive Engagement?
                          (Choose two)
                          Response:

                          Answer: B,C


                          NEW QUESTION # 94
                          Which two methods are available as routing options in Genesys Cloud queues?
                          (Choose two)
                          Response:

                          Answer: B,D


                          NEW QUESTION # 95
                          Which metric is most commonly analyzed in GPR test results to determine its effectiveness?
                          Response:

                          Answer: B


                          NEW QUESTION # 96
                          ......

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