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| Section | Objectives |
|---|---|
| Topic 1: Breakdowns and Filtering | - Breakdown structure
|
| Topic 2: Widgets and Dashboards | - Visualization tools
|
| Topic 3: Data Management and Administration | - Data collection jobs
|
| Topic 4: Performance Analytics Fundamentals | - Key concepts of Performance Analytics
|
| Topic 5: Indicator Configuration | - Indicator types and setup
|
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質問 # 67
What happens when Collect records is enabled on the Indicator form?
正解:B
解説:
The correct answer is B. A list of sys_ids is stored during collection to allow drill down to records.
In ServiceNow Performance Analytics, the Collect records checkbox determines whether the individual records contributing to an automated indicator ' s collected score are retained as a snapshot.
When enabled, the data collector stores the unique system identifiers (sys_id) of the contributing records in the Performance Analytics Snapshots table (pa_snapshots).
These snapshots provide the foundation for record-level drilldowns in Analytics Hub, KPI Details, and supported Performance Analytics widgets.
For example, an indicator measuring the number of open incidents might collect a score of 125. With Collect records enabled, Performance Analytics can retain the identifiers of the incidents contributing to that score, allowing users to investigate the underlying records.
The setting does not create duplicate incident records or preserve complete copies of their field values.
Instead, it preserves record references associated with the collection period.
Snapshot retention is governed by Performance Analytics collection settings, and system properties can limit the number of identifiers retained in an individual snapshot.
The official ServiceNow documentation explains that snapshots are collections of record identifiers generated when indicator scores are collected.
Consequently, option B accurately describes the functionality.
ServiceNow+2
References: ServiceNow Performance Analytics - Create an Automated Indicator; Collecting Indicator Scores; Performance Analytics Snapshots; Data Collector Properties.
質問 # 68
What configuration is required to use a Breakdown as a filter for Report Widgets?
正解:B
解説:
The correct answer is A. Configure the Dashboard Breakdown to act as Interactive Filter, because Performance Analytics breakdown selectors do not automatically filter standard Reporting widgets.
ServiceNow uses separate filtering mechanisms for Performance Analytics widgets and Reporting widgets.
Performance Analytics widgets can respond to dashboard breakdown selections through the Follow element configuration.
Reporting widgets, however, use Interactive Filters.
To make a breakdown selector filter reports, administrators must explicitly associate it with a compatible Interactive Filter.
The required procedure involves opening the dashboard properties, locating the Breakdown sources related list, and selecting an appropriate Interactive Filter in the Act as filter field.
The Breakdown Source Facts table must match the table underlying the Interactive Filter.
For example, a Breakdown Source based on Group [sys_user_group] can be associated with a reference-field Interactive Filter configured for the Group table.
After configuring this relationship, administrators must also enable Follow interactive filter on each relevant Report widget.
Bucket Group-based Breakdown Sources cannot act as Interactive Filters.
This configuration allows a user to select a breakdown element and have compatible reports respond to that selection.
The question asks specifically how to make a Breakdown function as a report filter, so option A describes the essential configuration.
ServiceNow
References: ServiceNow Performance Analytics - Make a Breakdown Act as an Interactive Filter; Dashboard Breakdown Sources; Interactive Filters; Configuring Report Widgets.
質問 # 69
How do you create and associate breakdowns on the breakdown source form?
正解:B
解説:
A breakdown source is defined as a set of records from a table or database view or as a bucket group. Multiple breakdowns can use the same breakdown source.
Breakdown sources specify which unique values, called breakdown elements, a breakdown contains.
Breakdown source records have a related list that lists the breakdowns that are based on that source. You can create a breakdown by selecting the 'New' button while in this list. The list works like the Indicators list on indicator source records.
Other options in this question do not exist on the breakdown source form.
After you create breakdowns that use this source, these breakdowns are listed in the Breakdowns tab.
質問 # 70
In your data model, there is a relationship between the Assigned To user and their Manager.
Breakdown Relations use this relationship that is current as of?
Configuration represented in the supplied exhibit: Assignment Group # Assigned To using the Manager relationship.
正解:A
解説:
The correct answer is D. When the Indicator is viewed, because Breakdown Relations use the current relationship between breakdown elements when a user navigates those relationships in Analytics Hub.
A Breakdown Relation provides navigation between related breakdown elements without requiring the relationship to be permanently materialized during indicator score collection.
The supplied exhibit configures the following relationship:
* Breakdown: Assignment Group
* Related breakdown: Assigned To
* Table: Group [sys_user_group]
* Breakdown field: Sys ID
* Related breakdown field: Manager
This configuration associates an Assignment Group with its currently assigned manager.
For example, suppose a group was managed by User A when incident scores were collected. Subsequently, the group ' s Manager field changes to User B.
When a user views the indicator and navigates the Manager breakdown relation, the relationship is evaluated using the current group configuration.
Therefore, the navigation can identify User B even though the indicator score was collected while User A was the manager.
This is possible because Breakdown Relations are navigational relationships rather than stored second-level breakdown matrices.
ServiceNow confirms that newly configured Breakdown Relations become available in Analytics Hub without first executing a data collection job.
Its technical training material also identifies Breakdown Relations as using the current hierarchy.
Therefore, D is correct.
References: ServiceNow Performance Analytics - Create a Breakdown Relation Between Breakdowns; Navigating Breakdown Elements; Analytics Hub; Breakdown Relations and Current Hierarchies.
質問 # 71
Select the statements which correctly describe the respective Performance Analytics object behavior. (Choose two.)
正解:B、D
質問 # 72
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