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| Section | Weight | Objectives |
|---|---|---|
| Hardware and Network Troubleshooting | 28% | - Troubleshooting methodology - Hardware problems & solutions - Network issues & resolution - Component failure diagnosis & repair |
| Virtualization and Cloud Computing | 11% | - Virtual & cloud security - Cloud service models & deployment types - Virtualization concepts & hypervisors - Cloud infrastructure & resource management |
| Hardware | 25% | - Hardware maintenance & upgrades - Custom PC builds & specialized hardware - Peripherals & storage devices - PC components, installation & configuration - Power supply & cooling systems |
| Networking | 23% | - Network connectivity & troubleshooting - Wireless networking standards & security - Network types, topologies & cables - IP addressing & protocols - Network devices & configuration |
| Mobile Devices | 13% | - Network connectivity & configuration - Hardware components & replacement - Synchronization & data management - Mobile device security & troubleshooting |
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NEW QUESTION # 416
Employees report that a shared laser printer has difficulty printing on thick paper. A technician verifies that the printer works as expected on standard paper, but output on thick paper is easily smudged when touched.
Which of the following should the technician do first?
Answer: B
Explanation:
The correct answer is B. Change the fuser temperature.
According to CompTIA A+ Core 1 220-1201 objectives under Printers:
* A laser printer fuses toner onto paper using heat and pressure. Thicker paper often requires a higher fuser temperature to properly adhere the toner.
* If the output smudges on thick paper but prints fine on standard paper, adjusting the fuser temperature is the first step before performing more invasive maintenance or replacing parts.
Why the other options are incorrect:
* A. Install a maintenance kit: Typically includes rollers, belts, and other parts; this is not the first action if the issue is temperature-related.
* C. Clean the transfer roller: Cleaning may improve print quality, but smudging on thick paper usually relates to insufficient fusing heat.
* D. Install an OEM toner cartridge: The issue is unlikely to be caused by non-OEM toner if standard paper prints correctly.
References:
CompTIA A+ Core 1 (220-1201) Exam Objectives - Printers: "Given a scenario, troubleshoot printing problems including smudging, paper jams, and fuser issues." Mike Meyers' CompTIA A+ Certification Guide, 13th Edition, Chapter on Printer Troubleshooting and Maintenance.
NEW QUESTION # 417
A business purchases a computer with a built-in WWAN card. Which of the following technologies does the computer's WWAN card support?
Answer: C
Explanation:
A WWAN card enables cellular network connectivity and requires a SIM card to authenticate and connect to a mobile carrier's network.
NEW QUESTION # 418
Which of the following will a company most likely use to control which websites a user can access?
Answer: C
Explanation:
A proxy server evaluates a user's request to access a website and, using URL filtering or content filtering rules, determines whether the site is allowed or blocked. It logs all web requests, allowing the company to monitor user activity and enforce browsing policies.
NEW QUESTION # 419
After troubleshooting a computer's connectivity, the network team determines there is a port-mapping issue.
After plugging the patch cable into a different port, the issue persists. Which of the following troubleshooting steps should a technician take next to resolve the issue?
Answer: B
Explanation:
When port issues persist after moving to a different switch port, the next logical troubleshooting step is to test the patch cable. Faulty or damaged cables are a common cause of network connectivity problems. Using a cable tester between the computer and the network closet verifies the integrity of the cable and rules out a physical layer issue.
From CompTIA A+ 220-1101 Official Study Guide, Objective 4.2 - Troubleshoot wired and wireless networks:
"If a device continues to experience connectivity issues after switching ports, test the cabling with a cable tester to check for continuity, shorts, or pinout issues before replacing hardware." Verified Source:
* CompTIA A+ Core 1 (220-1101) Official Study Guide, Chapter 4: Troubleshooting Network Connectivity
* CompTIA Exam Objectives 220-1101, Domain 4.2
NEW QUESTION # 420
An end user is able to send emails but not receive them. Which of the following settings should a technician check first on the user's laptop to troubleshoot the issue?
Answer: B
Explanation:
If a user can send email but cannot receive email, the most likely issue is with the incoming mail configuration rather than the outgoing mail configuration. SMTP is primarily used for sending mail from a client to a mail server (and between mail servers), so working outbound email strongly suggests SMTP settings are correct. To receive email, the client must connect to an incoming mail service such as IMAP (or POP3). Therefore, the first setting to verify on the laptop is the IMAP configuration, including the incoming server address, port number, encryption method (SSL/TLS), and authentication credentials. If any of these are wrong, the client may fail to synchronize the mailbox, making it appear that mail is not arriving even though messages exist on the server.
DNS can affect both sending and receiving because clients must resolve mail server hostnames, but when the symptom is specifically "send works, receive fails," checking the dedicated incoming protocol settings is the most direct and likely fix. DMARC is an email authentication policy used at the domain level and is not a laptop-side setting the technician would check first for a single user's inbound mail problem.
NEW QUESTION # 421
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