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Salesforce Certified Administrator Sample Questions (Q28-Q33):

NEW QUESTION # 28
The administrator at Cloud Kicks writes an assignment rule to send all cases created via email or the web to the Automated Cases Queue Any manually created cases should be owned by the agent creating them, however, the manually created cases now show the administrator as the owner.
What will the administrator find when troubleshooting this issue?

A. An escalation rule is changing the case owner on case creation
B. The Assignment Rule checkbox is selected by default.
C. Another assignment rule is giving ownership to the administrator
D. The Owner field is missing on the webform and email template.

Answer: B

NEW QUESTION # 29
When are custom fields removed from the recycle bin?

A. 45 days
B. 90 days
C. 30 days
D. 60 days

Answer: A

Explanation:
Section: Volume J

NEW QUESTION # 30
Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product.
What should an administrator do to satisfy this requirement?

A. Create a user-based sharing rule and an ad-hoc case team.
B. Create an auto-response rule and a public group.
C. Create a predefined case team and an assignment rule.
D. Create a queue and a criteria-based sharing rule.

Answer: D

Explanation:
To track all cases that reference the new product and give read/write access to the product's two lead engineers, the administrator should create a queue and a criteria-based sharing rule. The queue will allow assigning cases that meet certain criteria, such as having a specific value in the Product field, to a group of users. The criteria-based sharing rule will grant read/write access to the queue members for cases that match the same criteria. References: https://help.salesforce.com/s/articleView?id=sf.queues_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.sharing_criteria.htm&type=5

NEW QUESTION # 31
How are Cases assigned?

A. Assignment Rule

Answer: A

NEW QUESTION # 32
Which of the following are setting options for the User Interface?

A. Show customer Sidebar Components on All Pages
B. Transfer all Open Opportunities
C. Enable Collapsible Sections
D. Enable Drag-and-drop scheduling on List Views
E. Show Quick Create

Answer: A,C,D,E

NEW QUESTION # 33
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