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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 2	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Topic 3	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q25-Q30):

NEW QUESTION # 25
United Telecom has completed the high level design (HLD) phase and has information about the objects involved, data volumes, and file requirements, which three steps should a consultant take to assess the storage need on communication cloud.

A. Identify the storage needs between data storage and file storage.
B. Analyze an external data storage system for more cost effective data storage
C. Analyze the storage usage of the existing legacy system
D. Calculate the file and data storage required based on required data volume and file attachment requirements.
E. Access the archiving strategy and determine how storage will be cleared though archiving.

Answer: A,D,E

Explanation:
To assess storage needs, it ' s important to analyze the archiving strategy (B), calculate the required data and file storage based on data volumes and attachment requirements (D), and differentiate between data storage and file storage needs (E). These steps help ensure that storage is optimized and costs are managed effectively.
References:Salesforce documentation on data and file storage management and archiving strategies.

NEW QUESTION # 26
Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

A. Create a churn trend app from a template in CRM analytics to identify customer likely to churn
B. Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn
C. Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.
D. Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn

Answer: A,D

Explanation:
To identify and proactively reduce customer churn, creating churn trend reports in CRM Analytics (A) and utilizing a churn trend app from a template in CRM analytics (C) are effective strategies. These approaches leverage advanced analytics to uncover patterns and insights into customer behavior, helping to predict which customers are likely to churn. This proactiveidentification allows for targeted retention efforts.References:
Salesforce CRM Analytics documentation and churn prediction best practices.

NEW QUESTION # 27
A company is selling voice products to business customers. The offer allows customers to select devices of various models. The product modeler intends to create a phone add-on product specification with voice offers with a cardinality that allows up to 700. Which of the three statement are valid regarding the product model in this scenario?

A. Since the product model uses OOTB feature of EPC, MACD operations and decomposition are guaranteed to work well
B. Product model uses OOTB features from EPC. Decomposition may fail when the maximum number of products is processed.
C. Product Model use hierarchical modeling which is natively supports EPC
D. Modeling children with large cardinalities can result in processing inefficiencies for MACD operations.
E. This type of modeling is not supported in EPC and modular should follow a flat modelling technique.

Answer: B,C,D

NEW QUESTION # 28
ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?

A. Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.
B. Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.
C. Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item
D. Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites

Answer: C

Explanation:
For ABC Telecom ' s requirement to configure different products based on site requirements, group sites, apply discounts, and generate multi-site proposals, leveraging the Communication Cloud CPQ ' s master quote and group quote capabilities is the most efficient solution. This approach allows for each site to be associated with specific Quote Line Items within a group quote, facilitating the customization and discount application process at the site level within a consolidated proposal document.References:Salesforce CPQ documentation on group quoting and multi-site configuration.

NEW QUESTION # 29
A consultant analyzing integrations to various fulfillment systems. While the consultant beliefs that process shall be automated, they have identified one particular complex integration that has a formatted payload that verify JSON Implemented for nonstandard error response to be returned to order management from the fulfillment system. How should the consultant solve this used case?

A. Use Apex to be able to send the customized payload and interpret the response
B. Attach an Omniscript ta task and handle the integration manually
C. Recommend that this step to be handled manually by having the user navigation to the fulfillment system's native UI .......logic
D. Use a dataRaptor to grab the JSON payload from Order Management to pass it to the fulfillment system directly.

Answer: A

Explanation:
For complex integrations with nonstandard error responses, using Apex to customize the payload and interpret the response (B) offers the flexibility to handle unique integration requirements and error handling, ensuring seamless communication between Salesforce and the fulfillment system.References:Salesforce Apex development documentation and integration best practices.

NEW QUESTION # 30
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