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Microsoft MB-240 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Configure Dynamics 365 Field Service20%- Configure Field Service settings
  • 1. Configure organizational units and resources
    • 2. Set up Field Service parameters
      Topic 2: Schedule and Dispatch Work20%- Resource scheduling
      • 1. Use schedule board
        • 2. Optimize scheduling and routing
          Topic 3: Work Order Management25%- Manage work orders lifecycle
          • 1. Create and manage work orders
            • 2. Manage incidents and service tasks
              Topic 4: Manage Inventory and Assets15%- Inventory management
              • 1. Manage products and stock
                • 2. Track customer assets
                  Topic 5: Field Service Mobile and Customer Experience20%- Mobile app configuration
                  • 1. Configure Field Service mobile app
                    • 2. Enable offline capabilities
                      - Customer engagement
                      • 1. Service feedback management
                        • 2. Customer communication workflows

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                          Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q154-Q159):

                          NEW QUESTION # 154
                          Drag and Drop Question
                          You are configuring Microsoft Dynamics 365 for a hotel chain.
                          The hotel managers want to make traveler reservations by first checking for specific date range availability, and then assigning the traveler to a specific room when they arrive. Furthermore, hotel managers want to overbook the hotel to account for expected cancellations.
                          Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

                          Answer:

                          Explanation:


                          NEW QUESTION # 155
                          You are a field service technician. You need to supply a fan belt for a compressor at a customer site. When checking the stock in your van you realize your fan belt inventory is showing 0.
                          You need to initiate a transfer from the stock at the home office.
                          Which two fields must you use to complete the transfer of stock? Each correct answer presents part of the solution.
                          NOTE: Each correct selection is worth one point.

                          Answer: A,B


                          NEW QUESTION # 156
                          A new member of your company's scheduling department is learning which scheduling function to use in Dynamics 365 for Field Service, based on different scenarios.
                          You need to provide a scheduling matrix to the new team member.
                          Which scheduling function should be used with each scenario? To answer, drag the appropriate function to the appropriate scenario. Each function may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
                          NOTE: Each correct selection is worth one point.

                          Answer:

                          Explanation:


                          NEW QUESTION # 157
                          Your manager asks you to provide a report with a summary of work orders. You enable the Field Service historical analytics report.
                          You need to identify the correct data refresh frequency.
                          Which frequency applies?

                          Answer: B

                          Explanation:
                          Reports overview
                          Reports are a collection of charts and visuals, built with Microsoft Power BI. They're based on a data set to get a quick view into core metrics. Resource and operations managers can monitor key operational metrics to gauge the performance of resources and their scheduling strategy.
                          Refresh cadence and data retention
                          The system refreshes the reports automatically once a day (every 24 hours). The report shows a time stamp in the top right corner when it was last updated.
                          Reference:
                          https://learn.microsoft.com/en-us/dynamics365/field-service/reports


                          NEW QUESTION # 158
                          You are a Dynamics 365 for Field Service Administrator and work for a manufacturing firm. You are receiving support requests that field engineers are unable to see a custom area entitled "Parts Requests" within the Dynamics 365 Field Service Mobile App.
                          You need to troubleshoot the Dynamics 365 for Field Service mobile app to ensure that the field engineers are able to view the customizations created.
                          What are the three steps you can take to troubleshoot the issue reported? Each correct answer presents a complete solution.

                          Answer: A,B,D


                          NEW QUESTION # 159
                          ......

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