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| Section | Weight | Objectives |
|---|---|---|
| FlexCards | 23% | - Design FlexCards to meet requirements - Capabilities, use cases and purpose of FlexCards - Collect and organize customer 360 information |
| Best Fit Solutioning | 27% | - Design solutions using OmniStudio best practices - Gather, analyze and simplify business requirements - Map requirements to appropriate OmniStudio tools |
| Data Tools | 23% | - Purpose and benefits of DataRaptors and Integration Procedures - Design DataRaptors and Integration Procedures - Calculation Matrices and Procedures: use and benefits |
| OmniScripts | 27% | - Map business processes to OmniScript components - Validate and align OmniScript processes with requirements - Structure and components of OmniScripts |
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NEW QUESTION # 110
A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
- Easy access to frequent processes
- "At a glanc" dashboards of customer information
- Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution? Choose 2 answers
Answer: B,D
Explanation:
The two FlexCard benefits that the consultant should highlight when presenting a proposed solution are: Display different actions based on context and Display a 360° view of the customer.
FlexCards can display different actions based on context, such as data values or user roles. The consultant can use this feature to show only relevant actions for each customer situation, such as scheduling an inquiry call with an agent if the customer satisfaction is low. FlexCards can also display a 360° view of the customer, by showing data from multiple sources in one card format.
The consultant can use this feature to show important customer information at a glance, such as billing issues, account status, etc
NEW QUESTION # 111
A company begins a project to unify its customer data across the enterprise. After completing the discovery t analysis phases of the project, the project team recommends FlexCards as the primary solution. The stake holder of the project are excited to move forward with this recommendation. However, IT is concerned that creating FlexCards will require custom coding and advanced technical skills they do not have on their team. Which two features should the consultant highlight to address IT's concerns? Choose 2answers
Answer: A,D
Explanation:
The two features that the consultant should highlight to address IT's concerns are Custom Styles and FlexCard Designer. Custom Styles are a feature that allows applying custom CSS properties to an OmniScript or a FlexCard element. Custom Styles do not require any coding skills, and can be easily configured using a graphical interface. FlexCard Designer is a tool that allows creating and editing FlexCards using a drag-and-drop interface. FlexCard Designer also does not require any coding skills, and can be used by anyone who has access to OmniStudio tools
NEW QUESTION # 112
Which element in an OmniScript allows a consultant to repeat a group of input fields multiple times, such as collecting information for multiple dependents?
Answer: B
Explanation:
A Repeatable Block (or Loop element, depending on version) allows users to dynamically add or remove sets of related input fields, such as adding multiple dependents or beneficiaries.
NEW QUESTION # 113
How many levels deep can reusable OmniScripts be nested?
Answer: B
Explanation:
Reusable OmniScripts are OmniScripts that can be embedded within other OmniScripts to create modular and reusable components. They can be nested up to unlimited levels deep, as long as there are no circular references or conflicts between the parent and child OmniScripts.
NEW QUESTION # 114
Which two statements about OmniStudio's Data Mapper (DataRaptor mapping) capabilities are true? Choose 2 answers
Answer: C,D
Explanation:
DataRaptor mappings support formulas for calculated output values and can flatten nested/related record data (e.g., parent-child relationships) into a single flattened JSON structure for easier consumption.
NEW QUESTION # 115
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