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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Deploy | 5% | - Post-deployment monitoring and optimization - Pre-deployment validation and preparation - Manage mobile and user experience |
| Topic 2: Discovery | 11% | - Gather functional and technical requirements - Identify customer personas and stakeholders - Define required capabilities and use cases |
| Topic 3: Implement | 42% | - Set up care programs, patient management and workflows - Installation and configuration of Health Cloud - Configure applications and OmniStudio components - Customize features for specific use cases |
| Topic 4: Design | 42% | - Integration and data migration strategy - Security, compliance and data access design - Solution design using best practices - Define success metrics and reporting - Healthcare data modeling |
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NEW QUESTION # 11
In which two ways can Life Science organizations capture consent from enrollees of Care Program? (2 - Simple Application correct options) Options not visible
Answer: A,C
Explanation:
According to the Salesforce documentation2, there are two ways to capture consent from enrollees of a care program:
By talking to an agent via phone who then enrolls the patient using the Enroll in Program quick action in Health Cloud2.
By using a self-service portal via a community where the enrollee can view and sign the consent document electronically using DocuSign or Adobe Sign2. Therefore, options C and E are correct. Option A is incorrect, because web chat is not a supported channel for capturing consent in Health Cloud. Option B is incorrect, because email-to-case is not a supported feature for enrolling in a care program. Option D is incorrect, because SMS is not a supported channel for capturing consent in Health Cloud.
NEW QUESTION # 12
A consultant is implementing Identity Verification for their customer's customer service representatives and needs to add a new search parameter.
Which record should the consultant configure to accomplish this?
Answer: D
Explanation:
In Salesforce Health Cloud's Identity Verification framework, you can configure which search parameters (such as date of birth, SSN, phone number, etc.) are used by customer service representatives to verify a member or patient's identity.
To add a new search parameter, you configure an Identity Verification Parameter Item record.
* Identity Verification Parameter Item # Defines the actual search fields that will be used in the verification process.
* These parameter items are tied to the Identity Verification Process Detail to determine how the verification is performed.
Why not the others?
* A. Verification Search Feature - This controls whether identity verification search is enabled, but not the specific search parameters.
* B. Identity Verification Process Detail - This defines the steps and rules of the verification process, but doesn't store the search fields themselves.
* D. Linked Identity Search Detail - Used to configure linked identities across systems, not to add new search parameters.
Salesforce Health Cloud Reference:
# Salesforce Help - Identity Verification in Health Cloud
"To configure the search fields that agents use for member or patient identity verification, create and manage Identity Verification Parameter Item records."
* Salesforce Health Cloud Identity Verification Documentation
NEW QUESTION # 13
The Salesforce administrator for ABC Policies Inc, a Health Care Payer Organization, would like to enable the members to enroll in and out of Care Program multiple times. Where, within Health Cloud Settings, should a Health Cloud administrator makechanges to accomplish this requirement?
Answer: C
Explanation:
Reference and details below.
NEW QUESTION # 14
Which two data exchange standards support clinical data in Health Cloud?
Answer: B,C
Explanation:
HL7v2 and FHIR R4 are two data exchange standards that support clinical data in Health Cloud. HL7v2 is a widely used standard for exchanging healthcare information electronically, such as patient demographics, orders, results, and billing1. FHIR R4 is the latest version of the Fast Healthcare Interoperability Resources standard, which defines a set of resources for representing and sharing healthcare data in a granular and interoperable way2. Health Cloud supports both HL7v2 and FHIR R4 data exchange through its Clinical Data Model, which maps various FHIR resources to Salesforce standard objects3.
Reference:
1: Review the Data Exchange Standards Unit | Salesforce Trailhead 2: FHIR R4 Support for Better Interoperability - Salesforce 3: Mapping FHIR v4.0 to Salesforce Standard Objects | Salesforce Health ...
NEW QUESTION # 15
Which three business process are supported by Salesforce HC utilization Management? (Choose 3)
Answer: B,C,D
Explanation:
Reference and details below.
NEW QUESTION # 16
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