Free PDF Quiz 2026 Valid CompTIA Exam 220-1202 Practice

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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Security25%- Threats and vulnerabilities
  • 1. Social engineering attacks
    • 2. Malware types
      - Security practices
      • 1. Wireless security and encryption
        • 2. Authentication and access control
          Topic 2: Operational Procedures22%- Professionalism and communication
          • 1. Customer service best practices
            • 2. Documentation procedures
              - Safety and environmental procedures
              • 1. E-waste handling
                • 2. Safety and compliance
                  Topic 3: Software Troubleshooting22%- Device and application troubleshooting
                  • 1. Peripheral issues
                    • 2. Performance optimization
                      - Common OS issues
                      • 1. Application crashes and errors
                        • 2. Boot issues and recovery
                          Topic 4: Operating Systems31%- Other operating systems
                          • 1. macOS basics
                            • 2. Linux fundamentals
                              - Windows OS installation, configuration, and management
                              • 1. Windows tools and utilities
                                • 2. Command-line tools (basic administration)

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                                  220-1202 exam preparatory: CompTIA A+ Certification Exam: Core 2 & 220-1202 exam torrent

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                                  CompTIA A+ Certification Exam: Core 2 Sample Questions (Q310-Q315):

                                  NEW QUESTION # 310
                                  An end user sees frequent onscreen messages from a retail site they visited a week ago. A technician investigates and determines that the pop-up blocker is turned on. Which of the following should the technician do next?

                                  Answer: B

                                  Explanation:
                                  The correct answer is B. Turn off notifications in the browser, because the described behavior matches browser notification abuse, not traditional pop-ups. Modern browsers allow websites to request permission to send notifications. If a user previously allowed notifications from a retail site, the site can continue sending onscreen alerts even when pop-up blockers are enabled.
                                  According to the Quentin Docter - CompTIA A+ Complete Study Guide, browser notification permissions are separate from pop-up blocking settings. Pop-up blockers prevent new browser windows or tabs from opening, but they do not block push notifications that were previously approved by the user. These notifications can persist long after visiting a site.
                                  The Travis Everett & Andrew Hutz - All-in-One Exam Guide explains that one of the first troubleshooting steps for repeated browser messages is to review and disable site notification permissions. This directly targets the root cause without affecting browser configuration or user data.
                                  The Mike Meyers / Mark Soper Lab Manual reinforces that resetting or reinstalling the browser is an excessive step unless configuration corruption is suspected. Clearing cache removes stored files but does not revoke notification permissions.
                                  Because the messages originate from previously allowed browser notifications, the most appropriate and targeted fix is to disable notifications in the browser, making B the correct answer.


                                  NEW QUESTION # 311
                                  Which of the following data destruction methods is most appropriate to ensure that classified information on hard drives cannot be recovered?

                                  Answer: B

                                  Explanation:
                                  Degaussing removes all magnetic data on the drive, and physical shredding ensures the remaining media cannot be reconstructed, making this combination the most secure method for destroying classified information.


                                  NEW QUESTION # 312
                                  Users access an internal application through a browser website. When a user is browsing the site a message appears that states it is not safe. The message also displays an Advanced Options button to continue or close the site. During security training, all users were told to close any site that displays this message. Which of the following should the technician do to resolve the issue?

                                  Answer: D

                                  Explanation:
                                  Installing a Secure Sockets Layer certificate ensures the website uses trusted HTTPS encryption, eliminating browser security warnings and allowing users to access the internal application safely without bypassing security alerts.


                                  NEW QUESTION # 313
                                  Technicians are failing to document user contact information, device asset tags, and a clear description of each issue in the ticketing system. Which of the following should a help desk management team implement for technicians to use on every call?

                                  Answer: C

                                  Explanation:
                                  Comprehensive and Detailed Explanation From Exact Extract:
                                  Standard Operating Procedures (SOPs) define the mandatory steps and expectations technicians must follow during support calls. This includes documentation standards such as logging user info, asset details, and issue descriptions in the ticketing system. Implementing SOPs ensures consistency and accountability.
                                  A: SLAs define response/resolution times but not documentation practices.
                                  B: Call categories organize types of issues but don't guide technician actions.
                                  D: Knowledge base articles provide solutions to known problems but don't ensure proper ticket documentation.
                                  Reference:
                                  CompTIA A+ 220-1102 Objective 4.2: Summarize best practices associated with types of documentation and support systems information.
                                  Study Guide Section: Documentation practices, SOPs, ticketing protocols


                                  NEW QUESTION # 314
                                  Which of the following biometric security measures involves comparing the pattern of a user's veins with a stored image?

                                  Answer: C

                                  Explanation:
                                  A retinal scanner authenticates a user by comparing the unique pattern of blood vessels in the retina with a previously stored biometric image.


                                  NEW QUESTION # 315
                                  ......

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