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SAP C_BCSCX_2502 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: SAP Customer Experience Solutions, Processes and Strategy41-50%- SAP CX Portfolio
  • 1. SAP Emarsys and customer engagement
  • 2. Customer data and experience management
  • 3. SAP Sales Cloud and Service Cloud positioning
  • 4. SAP Commerce Cloud capabilities
- Business Process Integration
  • 1. Lead-to-cash processes
  • 2. Omnichannel customer engagement
  • 3. Integration with SAP Business Suite
Topic 2: Business Value, Opportunity and Differentiators31-40%- Customer Experience Strategy
  • 1. Position SAP Customer Experience portfolio value
  • 2. Identify competitive differentiators
  • 3. Explain customer-centric business transformation
Topic 3: Customer Experience Use Cases and Industry Scenarios11-20%- Industry Applications
  • 1. Customer loyalty and retention strategies
  • 2. Retail customer experience scenarios
  • 3. B2B and B2C commerce use cases

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q12-Q17):

NEW QUESTION # 12
What are some of the actions you can perform using SAP Emarsys?
Note: There are 2 correct answers to this question.

Answer: A,D


NEW QUESTION # 13
Which of the following features are available in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

Answer: C,D


NEW QUESTION # 14
Which feature is available in SAP Commerce Cloud?

Answer: B


NEW QUESTION # 15
Which SAP Customer Experience solution helps accelerate sales cycles and boost conversion rates by leveraging a powerful deal prediction engine?

Answer: D


NEW QUESTION # 16
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

Answer: A,B,C


NEW QUESTION # 17
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