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Genesys GCP-GCX exam is a certification test designed for individuals who want to demonstrate their knowledge and expertise in Genesys Cloud CX. Genesys is a leading provider of customer experience and call center solutions. GCP-GCX Exam is designed to test the candidate's knowledge of the Genesys Cloud CX platform and their ability to implement and manage it.
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Genesys GCP-GCX (Genesys Cloud CX Certified Professional-Consolidated) Exam is a certification program aimed at testing and validating the skills and knowledge of individuals working with the Genesys Cloud CX platform. GCP-GCX exam is designed to assess the individual's proficiency in areas such as customer experience management, contact center operations, and workforce engagement.
Genesys GCP-GCX certification exam covers a wide range of topics that are essential for customer experience management professionals. GCP-GCX Exam Tests the candidate's understanding of the key features and functionalities of Genesys Cloud CX, such as routing, reporting, workforce management, and analytics. It also tests the candidate's ability to design, implement, and manage Genesys Cloud CX solutions, as well as their knowledge of best practices for customer experience management.
NEW QUESTION # 16
Which view displays current metrics and information about queues if you have a membership?
Answer: D
Explanation:
Reference:
My Queues Activity is a view that displays current metrics and information about the queues you are a member of, such as the number of waiting interactions, the number of current interactions, and the number of agents on queue. You can access this view by clicking Performance > Workspace > My Queues Activity. You can customize this view with filters and column controls to show only certain data. Reference: https://help.mypurecloud.com/articles/my-queues-activity-view/ https://help.mypurecloud.com/articles/customize-views/
NEW QUESTION # 17
_________ binds the numbering plan with the trunk.
Answer: A
Explanation:
Explanation
Outbound route is what binds the numbering plan with the trunk in Genesys Cloud CX Telephony Admin menu. An outbound route is a logical connection that allows voice communication from Genesys Cloud CX to an external system or network using a trunk. An outbound route can have various options configured to define its behavior and performance, such as:
* Numbering plan
* Trunk
* Classification
* Priority
An outbound route binds the numbering plan with the trunk by specifying which numbering plan and which trunk to use for outgoing calls based on the classification of the destination number. An outbound route can also specify the priority of the trunk to use when multiple trunks are available for the same classification.
References: https://help.mypurecloud.com/glossary/outbound-route/
https://help.mypurecloud.com/articles/add-an-outbound-route/
NEW QUESTION # 18
Which feature enables a voice interaction to interrupt an email interaction?
Answer: C
Explanation:
Utilization is a feature that enables a voice interaction to interrupt an email interaction when the voice interaction has a higher priority than the email interaction. Utilization is a percentage that indicates how much of an agent's time is spent on handling interactions. When an agent is handling an email interaction, their utilization is lower than when they are handling a voice interaction. Therefore, if a voice interaction arrives in the queue and there are no other available agents, the voice interaction can interrupt the email interaction and be routed to the agent with the lowest utilization. Reference: https://help.mypurecloud.com/articles/utilization/ https://help.mypurecloud.com/articles/understand-how-email-interactions-work/
NEW QUESTION # 19
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)
Answer: A,D
Explanation:
Collecting general information such as building address, number of floors, location contact information, etc and having Admin rights to Genesys Cloud CX are two prerequisites to perform the task of adding a new location to Genesys Cloud CX. A location is an entity that represents a physical site or building where users or devices are located in Genesys Cloud CX. A location can have various attributes configured to define its behavior and appearance, such as:
Building address
Number of floors
Location contact information
Emergency number
Time zone
Language
Currency
To add a new location to Genesys Cloud CX, a user needs to have Admin permission assigned to their role. Admin permission is a granular setting that controls access to administrative features and functions in Genesys Cloud CX. Admin permission is usually assigned to administrators or supervisors who need to manage various aspects of the organization's account. Reference: https://help.mypurecloud.com/articles/location-overview/ https://help.mypurecloud.com/articles/add-a-location/ https://help.mypurecloud.com/articles/about-permissions/ https://help.mypurecloud.com/articles/admin-permission/
NEW QUESTION # 20
Profiles can contain various types of information about people in the organization.
Why it is essential to have employees complete their profile information?
Answer: A
NEW QUESTION # 21
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