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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Predictive Engagement (GPE) Implementation45%- Agent experience and real-time insights
- Defining customer segments and engagement strategies
- Creating and managing action maps
- Optimization and continuous improvement
- Setup and configuration basics
AI Fundamentals in Genesys Cloud CX15%- AI architecture and integration within Genesys Cloud CX
- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
- Core AI concepts for customer engagement
Predictive Routing (GPR) Implementation40%- Testing, validation, and deployment
- Data preparation and model training
- Performance monitoring and reporting
- Getting started and prerequisites
- Configuration and setup of GPR

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q41-Q46):

NEW QUESTION # 41
After a successful test and validation, how is Predictive Routing activated in Genesys Cloud CX?
Response:

Answer: D


NEW QUESTION # 42
Which metric is most commonly analyzed in GPR test results to determine its effectiveness?
Response:

Answer: C


NEW QUESTION # 43
What is one use case for using multiple action maps on a website?
Response:

Answer: D


NEW QUESTION # 44
Which two types of data are commonly collected through GPE web tracking?
(Choose two)
Response:

Answer: A,C


NEW QUESTION # 45
Action maps can be prioritized to control which engagement is shown first when multiple maps are eligible.
(True/False)
Response:

Answer: A


NEW QUESTION # 46
......

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