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Salesforce Arch-302 Exam Syllabus Topics:

Section	Weight	Objectives
Discovery and Customer Success	27%	- Facilitate customer engagement and requirement gathering 1. Define implementation approach and project scope 2. Explain governance and DevOps lifecycle strategy 3. Identify systems of record and solution risks 4. Recommend Salesforce products based on business needs
Implementation Strategy	22%	- Plan deployment and delivery methodology 1. Establish release management and testing strategy 2. Define environment management approach 3. Recommend security and compliance practices 4. Plan data migration and cutover activities
Multi-Cloud Architecture	28%	- Design scalable Salesforce multi-cloud solutions 1. Evaluate integration patterns and middleware options 2. Design customer data synchronization strategies 3. Integrate B2C Commerce with Service Cloud 4. Integrate Marketing Cloud and customer identity solutions
Operational Excellence	23%	- Monitor and optimize platform operations 1. Implement scalability and monitoring solutions 2. Recommend best practices for long-term maintenance 3. Identify performance bottlenecks and troubleshooting methods 4. Support post-launch optimization activities

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Salesforce Certified B2C Solution Architect Sample Questions (Q35-Q40):

NEW QUESTION # 35
Universal Containers (UC) Is utilizing B2C Commerce today and is considering utilizing CDP as a means of unifying all of their systems and recognize their existing customers as individuals across systems. They are about to install the Commerce Cloud CDP Connector and would like to understand how the unified profile process will work.
What configurations should a Solution Architect create to correctly identify unified profiles as individuals between CDP and B2C Commerce?

A. Create Data Segments within CDP and create customer groups within B2C Commerce with the CDP Data Segments
B. Create Data Segments within CDP and create customers within B2C Commerce with the CDP Data Segments
C. Create Customer Groups within B2C Commerce and create data segments within CDP with CDP Data Segments
D. Create Individuals within CDP and create customer groups within B2C Commerce with the correct segments

Answer: D

Explanation:
Creating Individuals within CDP and creating customer groups within B2C Commerce with the correct segments are the configurations that a Solution Architect should create to correctly identify unified profiles as individuals between CDP and B2C Commerce. Individuals are the entities that represent a person in CDP and can be created from various data sources using identity resolution rules. Customer groups are the entities that represent a segment of customers in B2C Commerce and can be created using attributes or rules. The Commerce CDP Connector allows for bi-directional synchronization of Individuals and customer groups between CDP and B2C Commerce, enabling a unified profile process.

NEW QUESTION # 36
Northern Trail Outfitters (NTO) wants incoming support cases to automatically be routed to the correct team based on customer purchases.
Which option should a Solution Architect configure to accomplish this7

A. Apex trigger on a Case object
B. Auto-launched Flow with a Record Trigger
C. Queues and Assignment rules
D. Auto Response rules and Support Processes

Answer: C

Explanation:
Queues and Assignment rules are features of Service Cloud that allow incoming support cases to be automatically routed to the correct team or agent based on predefined criteria, such as customer purchases, case origin, or case priority.

NEW QUESTION # 37
A luxury retailer is about to implement B2C Commerce and Marketing Cloud for their online presence. They are well known for being open with their customers when it comes to their customers' purchases. For example, if a customer asks for a record of their recent purchases, they provide it very quickly within their stores. They would like this to reflect in their online presence as well.
Given that requirement and the requirement to adhere to global data privacy acts, what are two out-of-the-box features the retailer should enable across these clouds when it comes to providing customers access to their own data?
Choose 2 answers

A. Use the Customer Data Portability report in Marketing Cloud to create a report containing subscriber data related to a single customer.
B. Use the Customer Data Snapshots report in Commerce Cloud to create a report containing purchaser data related to a single customer.
C. Use the Contact Data Portability report in Marketing Cloud to create a report containing subscriber data related to a single contact.
D. Use the Contact Data Snapshots report in Commerce Cloud to create a report containing purchaser data related to a single contact.

Answer: B,C

Explanation:
A: The Contact Data Portability report in Marketing Cloud is a feature that allows creating a report containing subscriber data related to a single contact, such as email address, name, phone number, preferences, etc. This report can be used to provide customers access to their own data or comply with data privacy regulations, such as GDPR or CCPA. B. The Customer Data Snapshots report in Commerce Cloud is a feature that allows creating a report containing purchaser data related to a single customer, such as order history, payment methods, addresses, etc. This report can be used to provide customers access to their own data or comply with data privacy regulations, such as GDPR or CCPA. References: https://help.salesforce.com/s/articleView?id=sf.mc_overview_contact_data_portability.htm&type=5
https://documentation.b2c.commercecloud.salesforce.com/DOC1/topic/com.demandware.dochelp/content/b2c_commerce/topics/admin/b2c_customer_data_snapshots.html

NEW QUESTION # 38
A company uses B2C Commerce, Experience Cloud, and Marketing Cloud. Now the company wants to enable Social Login with Facebook, Google, and Twitter to increase their conversion rates. Currently, Customer Identity is in use and two types of accounts are available: Individual accounts and household accounts.
Which consideration should a Solution Architect keep in mind when configuring seamless cross-cloud identity?

A. Commerce Cloud will be the system of record for customer shopping data, including individual profile and authentication credentials.
B. To create the external authenticated profile in Commerce Cloud, Service Cloud will need to invoke a remote OAuth2 authentication request to Commerce Cloud.
C. The Commerce Cloud to Service Cloud connector supports both person account and contact accounts out-of-the-box.
D. Full access (full) scope will request access to all accessible data that the third-party provides.

Answer: A

Explanation:
Product Catalogs are a type of data extension that contain product information for generating product recommendations using Einstein in Marketing Cloud. Product Catalogs can be configured natively to sync from B2C Commerce to Marketing Cloud using a point and click configuration in the Marketing Cloud Business Manager. References: https://help.salesforce.com/s/articleView?id=sf.mc_pb_product_catalog.htm&type=5 https://developer.salesforce.com/docs/commerce/sfra/marketing-cloud/marketing-cloud-integration

NEW QUESTION # 39
Northern Trail Outfitters Is migrating away from legacy system and is currently implementing Service Cloud, Marketing Cloud, and B2C Commerce to support their growing business needs. The business has asked a Solution Architect to propose a cross-cloud data mapping design that makes use of the strengths of each platform.
Which two recommendations should a Solution Architect include to the design?
Choose 2 answers

A. Ensure that the legacy systems data model is mapped and implemented as-ls without any modifications to minimize data migration complexity.
B. Document the data type and size constraints in each system to ensure entities are mapped correctly.
C. Hap B2C Commerce profile to Salesforce Platform Contact and to Marketing Cloud Contact.
D. Use an integration tool so there is no need to consider data mapping as part of the design.

Answer: B,C

Explanation:
Documenting the data type and size constraints in each system is important to ensure that the entities are mapped correctly and that no data is lost or corrupted during the integration process. Mapping B2C Commerce profile to Salesforce Platform Contact and to Marketing Cloud Contact is a best practice for cross- cloud data mapping design, as it allows for a consistent view of the customer across all platforms and enables cross-channel marketing and service capabilities.

NEW QUESTION # 40
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