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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Weight	Objectives
Key Concepts of ITIL 4	15%	- Value streams and processes - Partners and suppliers - Information and technology - Organizations, people and culture
ITIL Guiding Principles	15%	- Progress iteratively with feedback - Focus on value - Collaborate and promote visibility - Start where you are - Think and work holistically - Optimize and automate - Keep it simple and practical
ITIL Practices	25%	- General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc. - Technical Management Practices: Monitoring & Event, Release, Deployment, etc. - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc.
Key Concepts of Service Management	20%	- Service relationships: service providers, consumers, stakeholders - Products and services - Value, outcomes, costs and risks
ITIL Service Value System	25%	- Continual Improvement - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Purpose and components of the Service Value System - Governance

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EXIN ITIL 4 Foundation Sample Questions (Q75-Q80):

NEW QUESTION # 75
Identify the missing word in the following sentence.
An organization which is undertaking an improvement initiative should [?] the existing methods and services when building for the future.

A. Re-use
B. Consider
C. Improve
D. Discard

Answer: B

NEW QUESTION # 76
Which is the definition of an IT asset?

A. Any component that needs to be managed to deliver a service
B. Any financially valuable component that contributes to a service
C. Any request from a user that is a normal part of service delivery
D. Any change of state that has significance for the management of a service

Answer: B

NEW QUESTION # 77
Which is a purpose of the 'service level management' practice?

A. To support the agreed quality of a service by handling all agreed, user-initiated service requests
B. To establish and nurture the links between the organization and its stakeholders
C. To set clear business-based targets for service levels
D. To ensure that the organization's suppliers and their performance are managed appropriately

Answer: C

NEW QUESTION # 78
Which practice has a purpose that includes maximizing the number of successful additions, modifications, or removals of anything that could have an effect on a service?

A. Service request management
B. Change enablement
C. Service desk
D. Incident management

Answer: B

NEW QUESTION # 79
What is the purpose of the 'deployment management' practice?

A. To move new or changed components to live environments
B. To protect the information needed by the organization to conduct its business
C. To plan and manage the full lifecycle of all IT assets
D. To make new and changed services and features available for use

Answer: A

NEW QUESTION # 80
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