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Pegasystems PEGACPDC25V1 Exam Overview:

Certification Vendor:	Pegasystems
Exam Name:	Certified Pega Decisioning Consultant 25
Exam Number:	PEGACPDC25V1
Related Certifications:	Pega Certified System Architect (PCSA) Pega Certified Senior Decisioning Consultant
Real Exam Qty:	60
Exam Format:	Drag-and-drop, Scenario-based, Multiple choice
Passing Score:	70%
Available Languages:	English
Certificate Validity Period:	2 years
Exam Price:	$190 USD
Exam Duration:	90 minutes
Recommended Training:	Pega Academy Decisioning Consultant Learning Path
Exam Registration:	Pearson VUE Registration
Sample Questions:	Pegasystems PEGACPDC25V1 Sample Questions
Exam Way:	Online proctored or onsite at Pearson VUE test centers
Pre Condition:	No mandatory prerequisites; recommended: knowledge of Pega Platform, Customer Decision Hub, completion of Decisioning Consultant learning mission
Official Syllabus URL:	https://academy.pega.com/exam/certified-pega-decisioning-consultant-5

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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

Topic	Details
Topic 1	Next-Best-Action concepts: Covers one-to-one engagement fundamentals, contact center optimization, always-on outbound strategies, and next-best-action optimization.
Topic 2	Actions and treatments: Focuses on defining and managing customer actions for web and outbound channels.
Topic 3	Contact policy and volume constraints: This domain covers managing contact policies to limit how often customers receive communications, focusing on controlling action exposure and volume in outbound channels while configuring appropriate tracking periods.
Topic 4	Decision strategies: Focuses on building decision strategies with business logic to power the decisioning engine.
Topic 5	Engagement policies: Addresses creating engagement policies, strategies, and customer journeys that govern contact timing and frequency.

Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q98-Q103):

NEW QUESTION # 98
The U+ Bank marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want customers to receive more than four promotional emails per quarter, regardless of past responses to that action by the customer.
Which option allows you to implement the business requirement?

A. Suppression policies
B. Outbound channel limits
C. Volume constraints
D. Suitability rules

Answer: C

Explanation:
Volume constraints allow you to limit the number of times an action is presented to customers across one or more channels. You can use volume constraints to implement the requirement that customers do not receive more than four promotional emails per quarter, regardless of past responses to that action by the customer. You can configure the volume constraint to limit the number of actions per channel per quarter and select the option to ignore previous responses. Outbound channel limits are used to limit the number of customers contacted per channel per run, not per quarter. Suppression policies are used to exclude customers from receiving an action based on certain conditions, such as opt-out preferences or recent purchases, not based on the number of times the action is presented. Suitability rules are used to determine whether an action is suitable for a customer based on their propensity, priority, or other criteria, not based on the number of times the action is presented.

NEW QUESTION # 99
You are a deaccessioning architect on a next-best-action project and are responsible for designing and implementing decision strategies. Select each component on the left and drag it to the correct requirement on the right.

Answer:

Explanation:

NEW QUESTION # 100
U+ Bank, a retail bank, has recently implemented a project in which qualified customers see mortgage offers when they log in to the web self-service portal.
Currently, only the customers who satisfy the following engagement policy conditions receive the Fifteen-year fixed-rate mortgage offer:
The bank decides to make two changes:
1. Update the suitability condition for the Fifteen-year fixed-rate mortgage offer.
2. Introduce a new offer , Twenty-year fixed-rate mortgage.
The following table shows the new engagement policy conditions for both mortgage offers:

What is the best practice to fulfill this change management requirement in the Business Operations Environment?

A. Create a single change request in the 1:1 Operations Manager portal.
B. Create a single change request in the Pega Customer Decision Hub portal.
C. Create two change requests in the 1:1 Operations Manager portal.
D. Create two change requests: one in the Pega Customer Decision Hub portal and the other in the 1:1 Operations Manager portal.

Answer: A

Explanation:
According to the best practice, a single change request should be created in the 1:1 Operations Manager portal, because both changes are related to the engagement policies and propositions that are managed in this portal. The Pega Customer Decision Hub portal is used to design and test the decision strategies, not the engagement policies and propositions. Verified Reference: Pega Decisioning Consultant | Pega Academy

NEW QUESTION # 101
An NBA Specialist Is configuring the engagement policy for a new loan offer and wants to validate the policy. What is the best way for the NBA Specialist to validate the engagement policy?

A. By reviewing the business requirements document
B. By reviewing the strategy simulation results
C. By testing the policy with a test customer
D. By deploying the offer to a small group of customers

Answer: C

NEW QUESTION # 102
MyCo, a telecom company, developed a new data plan group to suit the needs of its customers. The following table lists the three data plan actions and the criteria that customers must satisfy to qualify for the offer:

Answer:

Explanation:

Explanation:
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NEW QUESTION # 103
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